Kathryn Jones
Cape Coral
Summary
Dedicated server delivering exceptional customer service and ensuring order accuracy. Proven ability to manage multiple tables efficiently and resolve complaints, enhancing guest satisfaction.
Overview
3
3
years of professional experience
Work History
Server
The Gallery at Cape Coral
Cape Coral, FL
10.2022 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in training new servers on menu items and service protocol.
- Managed multiple tables efficiently, prioritizing guest needs and satisfaction.
- Resolved customer complaints professionally, ensuring a satisfactory dining experience.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
Activities Assistant Volunteer
The Gallery at Cape Coral
Cape Coral, FL
10.2022 - 05.2023
- Assisted in organizing and implementing engaging activities for residents, enhancing social interaction.
- Coordinated events by collaborating with staff to ensure smooth execution and resident participation.
- Developed creative programming ideas tailored to resident interests, fostering a vibrant community atmosphere.
- Facilitated communication between residents and staff, promoting feedback on activity preferences and improvements.
- Supported daily operations by preparing materials and resources needed for scheduled activities.
- Encouraged resident involvement in planning sessions, enhancing ownership of community events.
- Monitored participant engagement during activities, adjusting approaches to meet diverse needs effectively.
- Successfully adapted activities plans based on participant feedback or physical limitations as required.
- Maintained a safe and welcoming environment for all participants, promoting inclusivity and positive interactions.
- Received consistent positive feedback from both staff members and participants regarding volunteer contributions to the program''s success.
- Prepared necessary materials prior to each session ensuring smooth transitions between different activities.
- Engaged residents through events, small groups, and personal attention.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Monitored participation in recreational activities to provide assistance to participants.
Education
High School Diploma -
Homeschool
Cape Coral, FL07-2027
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Safe food handling
- Menu memorization
- Food running
- Order accuracy
- Food safety practices
Languages
English
Native or Bilingual
Timeline
Server
The Gallery at Cape Coral
10.2022 - Current
Activities Assistant Volunteer
The Gallery at Cape Coral
10.2022 - 05.2023
High School Diploma -
Homeschool