Kathryn Kostoff
Cedar Park,TX
Summary
I have worked a variety of jobs over the years, some being a dog walker/pet sitter, professional make-up artist, yoga instructor and nanny. However, for the last 4 years I have been the Manager of Operations for a start up athletic clothing company called Free Spirit Outlet. I have learned so many valuable skills through this job and it has helped me grow as a person. I am a very hard worker and take great pride in my work ethic and my ability to work well with others. I am also very familiar with working/multitasking in high stress environments, while still staying level-headed and focused. I love working with kids and greatly enjoyed my time as a after-school nanny. I also have a background as a competitive gymnast for 12 years with the YMCA and Zero Gravity Gymnastics.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager of Operations
Free Spirit Outlet Inc.
Cedar Park, TX
05.2020 - Current
- Free Spirit is an online local high-end athletic clothing company, that started 5 years ago
- We just opened our first store front in June of last year
- I started as an executive assistant to the CEO of the company, Ben Hogge, as well as helping with customer service.
- I am now head of customer service, manage all of our affiliates from all over the country, and help manage inventory.
- Some of my other responsibilities include: - Using Google Sheets to make order sheets for our manufacturer's - Managing inventory on Shopify and editing/creating products for the website - Processing returns and exchanges for customers - Restocking the store floor daily - Cleaning every surface in the store daily (i.e wiping down mirrors and windows, dusting shelf's, dust-moping the floor, cleaning dressing rooms, lint rolling clothing on the floor)
- Investigated customer complaints related to product and service quality or delivery issues.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Planned and coordinated logistics for large-scale events or conferences.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
- Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
- Oversaw inventory management activities including ordering supplies as needed.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Implemented innovative methods for streamlining the customer service process.
- Developed positive relationships with customers through friendly interactions.
Yoga Instructor
Flex Fit Gym - Cedar Park
Cedar Park, TX
08.2019 - 06.2020
- Provided individualized yoga instruction to clients of all ages and skill levels.
- Assisted students with proper alignment in poses, breathing techniques, and modifications as needed.
- Demonstrated postures using correct body mechanics and anatomical terminology.
- Created an atmosphere conducive to learning and relaxation through verbal cues and music selection.
- Developed a variety of classes based on the needs of the participants.
- Incorporated hands-on adjustments into classes when appropriate.
- Encouraged students to challenge themselves while maintaining safe boundaries.
Education
General Education Development Certificate -
High School Or Equivalent
12.2023
Skills
- Customer Service
- Working in a collaborative environment
- Google Sheets/Microsoft Excel
- Competitive Gymnast for 12 years - Level 3-4
- Problem-Solving
- Operations Monitoring
- Inventory Management
- Marketing
- Operational Efficiency
- Workforce training
- Conflict Mediation
- Business Administration
- Assignment Delegation
- Multitasking in high stress environments
- Weightlifting/Deadlift up to 100lbs
- Form knowledge
- Teaching Forms and Techniques
- Individual and Group Instruction
- Equipment Organization
- Client Relations
- Pose Modifications
- Good Sportsmanship
- Event Planning
- Recreational Gymnastics
- Physically Fit
- Motivation and Encouragement
Affiliations
- Weightlifting/strength training 3-4 days a week
- Love to read (have read 76 books this year so far)
- Professional Freelance Model
- Freelance Makeup Artist
Certification
- Certified Makeup Artist - Oct. 2018
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Manager of Operations
Free Spirit Outlet Inc.
05.2020 - Current
Yoga Instructor
Flex Fit Gym - Cedar Park
08.2019 - 06.2020
General Education Development Certificate -
High School Or Equivalent
Similar Profiles
Sunita PillaiSunita Pillai
Sales and Marketing Manager Self Employed at Free Spirit Motorcycles LLCSales and Marketing Manager Self Employed at Free Spirit Motorcycles LLC
Tessa Clark-JagoTessa Clark-Jago
Office Assistant at Free Spirit MarineOffice Assistant at Free Spirit Marine
Alana JulianAlana Julian
Esthetician at Free Spirit Mountain SpaEsthetician at Free Spirit Mountain Spa
Casey HowardCasey Howard
Teacher/Coaching Assistant at Chisolm Trail Middle SchoolTeacher/Coaching Assistant at Chisolm Trail Middle School
Shannon BlackShannon Black
Customer Solutions Agent at Charter Communications, SpectrumCustomer Solutions Agent at Charter Communications, Spectrum