Summary
Overview
Work History
Education
Skills
Timeline
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Kathryn McClellan

10681 Alexander,NY

Summary

Dynamic and results-oriented individual with a proven track record at Roberts Wesleyan University in the Resident Life Dept., excelling in peer/resident mediation and problem resolution. Demonstrated ability to enhance satisfaction and safety of all people involved. Skilled in event planning and coordination, with a strong work ethic and interactive communication skills.

Positive, approachable, and dedicated to fostering supportive community. Knowledge of conflict resolution and student development theories combined with strong organizational and communication skills. Capable of creating positive living environment that encourages academic success and personal growth.

Overview

3
3
years of professional experience

Work History

Resident Advisor

Roberts Wesleyan University Resident Life Dept.
08.2024 - Current
  • Developed strong relationships with residents, fostering a supportive and inclusive living community.
  • Facilitated agreements at the beginning of each semester to set clear expectations for shared living spaces for the floor, suites, and rooms.
  • Educated residents on university policies, promoting responsible behavior within the residence hall community.
  • Monitored building security by conducting routine rounds throughout the facility.
  • Collaborated with fellow Resident Advisors on programming initiatives to create a sense of unity among residents on campus.
  • Supported personal needs of residents dealing with diverse conditions.
  • Enhanced resident satisfaction by promptly addressing concerns and providing solutions.

Lifeguard

Leisurewood Campground
05.2024 - Current
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Provided friendly customer service to guests and addressed concerns.
  • Responded to emergency situations in a timely, efficient manner.
  • Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
  • Reduced the number of rule violations with clear signage and consistent enforcement of policies.

Food Service Crew Trainer

McDonald's Restaurant
08.2022 - 05.2024
  • Enhanced customer satisfaction by providing efficient and friendly service.
  • Collaborated with team members to meet high standards of service during peak hours.
  • Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
  • Prepared food items accurately and quickly, adhering to strict food safety guidelines.
  • Kept customers and crew areas organized.
  • Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
  • Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.

Education

Bachelor - Criminal Justice

Roberts Wesleyan University
Rochester, NY
05-2027

High School Diploma -

Alexander Central
Alexander, NY
06-2023

Skills

  • Peer/resident mediation
  • Strong work ethic
  • Interactive communication skills
  • Event planning and coordination
  • Crisis prevention intervention
  • New hire training

Timeline

Resident Advisor

Roberts Wesleyan University Resident Life Dept.
08.2024 - Current

Lifeguard

Leisurewood Campground
05.2024 - Current

Food Service Crew Trainer

McDonald's Restaurant
08.2022 - 05.2024

Bachelor - Criminal Justice

Roberts Wesleyan University

High School Diploma -

Alexander Central

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Kathryn McClellan