Kathryn Messaoudi
Baltimore
Summary
Customer Service Representative with a proven track record at State Farm, enhancing sales revenue by effectively identifying customer needs. Skilled in problem-solving and active listening, I excel in resolving complex issues, managing high call volumes, and fostering customer satisfaction through empathetic engagement and tailored solutions.
As customer service professional, adept in fostering positive customer experiences and driving sales growth. Known for excellent interpersonal skills and adaptability in all environments. I am team-oriented with a strong focus on achieving collective goals and ensuring customer satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Service Sales Representative
State Farm
02.2022 - 04.2025
- Boosted sales revenue by identifying customer needs.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Education
High School Diploma -
Southern High
Baltimore Md05-1996
Skills
- Customer service
- Time management
- Active listening
- Goal oriented
- Problem-solving
- Appointment scheduling
- Adaptability and flexibility
- Product knowledge
- Phone etiquette
- Conflict resolution
- Multitasking
- Critical thinking
- Incoming call management
- Customer complaint resolution
- Customer needs assessment
Timeline
Customer Service Sales Representative
State Farm
02.2022 - 04.2025
High School Diploma -
Southern High
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