Dynamic customer service professional with a proven history of exceeding company objectives through consistent and organized practices. Expertise in managing tenant relations and lease agreements, resulting in high occupancy rates and enhanced tenant satisfaction. Thrives under pressure and navigates new challenges, contributing to the overall strength of the organizational brand. Collaborative team player focused on adaptability and achieving results through strong communication and organizational skills.
Overview
26
26
years of professional experience
Work History
Leasing Consultant
Dominium Management Services
Stuart, FL
03.2025 - Current
Administered lease agreements to maintain compliance with organizational standards and legal requirements.
Coordinated efforts with team members to deliver a streamlined leasing experience for clients.
Analyzed market trends and competitor pricing to enhance leasing offerings and maintain market competitiveness.
Assisted in marketing strategies to enhance tenant acquisition and retention efforts.
Coordinated efforts with maintenance teams to enhance tenant satisfaction by addressing concerns and expediting service requests.
Facilitated community engagement by building and maintaining strong relationships with residents.
Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
Executed leasing strategies to achieve occupancy targets for 200-unit apartment complex.
Utilized CRM and Yardi platforms to support efficient data management and improve tenant satisfaction.
Real Estate Broker
Dwell Chicago Inc
Chicago , IL
09.2010 - 10.2022
Negotiated real estate contracts to navigate transactions between buyers and sellers.
Compared properties possessing similar features to determine competitive market prices.
Liaised between property owners and prospective buyers to facilitate purchase and transfer of ownership.
Advised clients on mortgage and housing conditions to identify successful properties and promote customer satisfaction.
Restaurant and Bar Owner
Chocolate Grape
Chicago , IL
06.2006 - 10.2010
Managed payroll, daily deposits and cost controls.
Set employee schedules, delegated work and monitored food quality and service performance.
Recruited, hired and trained talented staff to fill vacancies.
Supervised daily activities of restaurant and Number employees.
Early Childhood Educator
KinderCare Learning Centers
Mt Prospect , IL
09.2000 - 10.2006
Maintained and fostered positive and constructive interactions with staff, families and children.
Sanitized toys and play equipment each day to maintain safety and cleanliness.
Implemented developmentally and culturally appropriate curriculum for children, creating positive and safe classroom environments.
Applied play-based strategies to provide diverse approaches to learning.
Education
Bachelor Of Science And/with Education Degree - Social Psychology
Loyola University of Chicago
Chicago, IL
06.2004
Skills
Effective relationship management
Team leadership
Property rental management
Property management knowledge
Knowledge of fair housing regulations
Customer engagement
Drafting lease agreements
Experience with CRM applications
Property leasing and sales
Efficient application processing
Effective sales strategies
Collaborative teamwork
Timeline
Leasing Consultant
Dominium Management Services
03.2025 - Current
Real Estate Broker
Dwell Chicago Inc
09.2010 - 10.2022
Restaurant and Bar Owner
Chocolate Grape
06.2006 - 10.2010
Early Childhood Educator
KinderCare Learning Centers
09.2000 - 10.2006
Bachelor Of Science And/with Education Degree - Social Psychology