Kathryn Moorhead
Marshfield,WI
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
9
9
years of professional experience
Work History
New and Used Car Sales Consultant
Gross Motors
Marshfield, Wisconsin
06.2022 - 07.2026
- Provided excellent customer service throughout the entire buying process.
- Assisted customers in selecting suitable used vehicles based on preferences.
- Advised customers on various types of vehicles and features.
- Maintained up-to-date knowledge of vehicle features and market trends.
- Built rapport with clients to enhance customer satisfaction and loyalty.
- Partnered with employees to develop relationships with customers and enhance sales processes.
Sales Representative
Wisconsin Auto Title Loans
La Crosse, Wisconsin
11.2021 - 05.2022
- Engaged customers to understand their auto title loan needs.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Educated clients about loan terms and conditions.
- Assisted customers with documentation and verification processes.
- Processed loan applications using company software systems.
Central Service Technician
Gundersen Lutheran
La Crosse, Wisconsin
08.2021 - 10.2021
- Operated sterilization equipment to ensure compliance with safety standards.
- Sanitized and maintained surgical instruments and equipment to minimize infection risks.
- Implemented best practices for infection control in all service areas.
- Conducted routine inspections of tools and instruments for proper functioning.
- Maintained inventory of medical supplies for efficient service delivery.
- Assembled instrument sets for surgical procedures.
Food and Guest Service Worker
Kwik Trip
Tomah, Wisconsin
07.2019 - 08.2021
- Operated cash register and processed customer transactions efficiently.
- Collaborated with team members to enhance customer service experiences.
- Assisted customers with inquiries and provided product information.
- Maintained cleanliness and organization of the store environment.
- Stocked shelves with merchandise and ensured proper product placement.
Transaction Coordinator
Castle Realty
La Crosse, Wisconsin
04.2019 - 06.2019
- Coordinated transactions between buyers and sellers for real estate agreements.
- Collaborated with agents to identify potential problems early on in the transaction process so they can be addressed quickly.
- Maintained accurate records of all transactions in the management system.
- Maintained accurate records of all activities within the transaction process in an organized manner.
Assistant Salon Director
Sun Tan City
Onalaska, WI
03.2017 - 05.2019
- Managed daily salon operations and staff scheduling for optimal service delivery.
- Implemented promotional strategies to enhance customer engagement and retention.
- Trained and mentored new team members on customer service standards.
- Assisted in developing training materials to improve team performance and consistency.
- Provided exceptional customer service, addressing client inquiries and concerns promptly.
Education
High School Diploma -
Onalaska High School
Onalaska, WI05-2015
Skills
- Sales strategy
- Product expertise
- Customer relationship management
- Documentation management
- Problem solving
- Adaptable and flexible
- Effective communication
- Active listening
- Goal-oriented mindset
Timeline
New and Used Car Sales Consultant
Gross Motors
06.2022 - 07.2026
Sales Representative
Wisconsin Auto Title Loans
11.2021 - 05.2022
Central Service Technician
Gundersen Lutheran
08.2021 - 10.2021
Food and Guest Service Worker
Kwik Trip
07.2019 - 08.2021
Transaction Coordinator
Castle Realty
04.2019 - 06.2019
Assistant Salon Director
Sun Tan City
03.2017 - 05.2019
High School Diploma -
Onalaska High School