KATHRYN MULLIGAN
Charlotte,NC
Summary
Dynamic healthcare operations leader with proven experience managing multi-location medical practices and implementing new technologies. Demonstrated success in streamlining operations, training clinical staff, and optimizing patient care workflows. Natural leader who consistently bridges gaps between clinical staff and management while driving operational excellence. Outside of work, leads adult ballet classes and competitive ballroom dance teams, bringing the same dedication to precision and teamwork to both professional and personal pursuits.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Medical Assistant Team Lead
Foot & Ankle Associates
Charlotte, NC
05.2019 - Current
- Serve as primary liaison between medical assistants and practice management, leading initiatives to improve workplace culture as opportunities present
- Train and onboard new medical assistants and physicians on clinical protocols and billing procedures to maximize revenue
- Lead implementation and staff training on new technologies as they arise (most recently, new 3D printing technology for AFO braces), including patient scheduling and workflow optimization
- Maintain efficient inventory management system serving multiple locations, keeping clinics well-stocked while reducing waste
- Coordinate purchases and pickups with multiple vendors and labs including Henry Schein, Bako Diagnostics, and LabCorp
Medical Chart Auditor
Carolinas Medical Center
Charlotte, NC
01.2013 - 12.2019
- Conducted comprehensive chart audits ensuring compliance with CMC documentation requirements
- Evaluated physician documentation for procedural appropriateness, specializing in gastroenterology procedures
- Provided technical assistance to staff regarding coding guidelines and best practices for clinical documentation.
- Evaluated the appropriateness of care provided by physicians and other healthcare providers.
- Developed expertise across multiple EHR platforms including Epic, Cerner, and HealthFusion
Volunteer Medical Assistant
Ada Jenkins Free Clinic
01.2011 - 12.2013
- Provided phlebotomy services and medical assistance to underserved populations
- Maintained clinical skills while pursuing additional healthcare education
- Contributed to community healthcare initiatives and patient care programs
Clinical Care Professional
Various Healthcare Organizations
01.2010 - 12.2013
- Served as CNA and Phlebotomist at multiple pediatric clinics, providing direct patient care
- Provided specialized home health aide services focusing on both pediatric and geriatric care
- Maintained multiple state certifications (NC, SC, FL)
- Coordinated with healthcare teams to ensure optimal patient care delivery
Education
Bachelor of Science - Biology
UNC Chapel Hill
Chapel Hill, NC01.2010
Biology Major, Dance Minor
Wake Forest University
Winston-Salem, NC01.2006
MBA - Healthcare Management
Southern New Hampshire University
Hooksett, NHSkills
- Fluency in multiple EMR and EHR platforms
- Multi-location Inventory Management
- Staff Training and Development
- Quality Assurance
- Regulatory Compliance
- Process Optimization
- Medical Technology Implementation
- Patient-focused care and coordination of care across specialties
- Diagnostic support and imaging skills
- Analytical decision-making skills
- Vast knowledge of anatomy, physiology, and medical terminology
- In-office medical procedure assistance, aseptic technique and sterilization practices
- Patient scheduling, triage, and assessment
- Venipuncture and phlebotomy
- Pre-op, post-op, dressing changes, suture removal and casting expertise
- Specimens collection and processing
Certification
- Certified Medical Assistant (CMA)
- Certified Nursing Assistant (CNA) - Multi-state licensure
- Certified X-Ray Technician
- Certified Phlebotomist Technologist
Leadership Experience and Community Outreach
- Delta Zeta Sorority, Philanthropy Chair, Coordinated volunteer shifts and fundraising initiatives for Ronald McDonald House, Managed team of student volunteers, Organized large-scale community outreach events
- Phi Alpha Delta, Mock Trial Chair and Trainer, Led mock trial team preparation and training, Developed comprehensive training materials for new members, Coordinated competition logistics and team development
- Coordinator and Choreographer of ballroom dance troupes, including the Dynamic Divas and our newest ladies formation group at Fred Astaire Studio in Huntersville, NC
- Currently working with the Cain Centre for the Arts to organize a weekly adult ballet class for community members of all levels to express their love of dance, health and wellness
Timeline
Medical Assistant Team Lead
Foot & Ankle Associates
05.2019 - Current
Medical Chart Auditor
Carolinas Medical Center
01.2013 - 12.2019
Volunteer Medical Assistant
Ada Jenkins Free Clinic
01.2011 - 12.2013
Clinical Care Professional
Various Healthcare Organizations
01.2010 - 12.2013
- Certified Medical Assistant (CMA)
- Certified Nursing Assistant (CNA) - Multi-state licensure
- Certified X-Ray Technician
- Certified Phlebotomist Technologist
Bachelor of Science - Biology
UNC Chapel Hill
Biology Major, Dance Minor
Wake Forest University
MBA - Healthcare Management
Southern New Hampshire University
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