KATHRYN NAYMAN
New Beginnings
Grand Rapids,MI
31
years of professional experience
Hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Work History
Server
1 Year 9 Months- Managed multiple tables simultaneously, demonstrating efficiency and attention to detail during peak hours.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards consistently.
- Upsold daily specials and promotions, contributing to increased revenue through effective communication skills.
- Resolved guest complaints promptly, demonstrating problem-solving skills and commitment to customer care.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server/ Bartender
1 Year 9 Months- Delivered exceptional customer service in high-volume dining environment.
- Trained new staff on menu offerings and service standards.
- Managed multiple tables simultaneously, ensuring timely order delivery.
- Collaborated with kitchen staff to accommodate special dietary requests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
2 Years 3 Months- Provided exceptional service to high volume of daily customers.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Trained new employees to perform duties.
Bartender Shift Manager/Server
7 Years 9 Months- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Balanced daily registers and generated sales reports for management.
- Monitored daily checklists and side worksheets to keep other bar staff members on task.
Bartender Shift Manager/Server
1 Year 10 Months- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Balanced daily registers and generated sales reports for management.
- Completed regular bar inventories and daily requisition sheets.
- Trained new bartenders on drink preparation and upselling techniques.
Server/Bartender
3 Years- Provided exceptional customer service to enhance dining experience and ensure guest satisfaction.
- Managed multiple tables efficiently, demonstrating strong time management and prioritization skills.
- Collaborated with kitchen staff to coordinate food orders and deliver timely service to patrons.
- Developed deep knowledge of menu items to offer personalized recommendations and upsell specials.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Server Shift Leader
3 Years- Provided exceptional service to high volume of daily customers.
- Leveraged POS system to receive and take guest orders and process payment.
- Managed opening and closing duties to facilitate restaurant operations.
Assistant Manager/ Bartender/Server/Trainer
2 Years 5 Months- Supervised daily operations to ensure exceptional member experiences.
- Developed and implemented staff training programs to enhance service quality.
- Coordinated event planning and execution, optimizing resource allocation.
- Analyzed member feedback to identify improvement areas, driving satisfaction initiatives.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Education
Holistic Health Practitioner/ Master Herbalist
- Marketing And Management
High School Diploma
Skills
Point of Sale (POS) System Operations
Wine Pairings
High-Volume Dining
Food Safety Understanding
Effective Customer Upselling
Check Payment Processing
Liquor
Wine and Food Service
Dining Customer Service
Buffet Setup and Takedown
High Energy and Stamina
Team Player
Cool Under Pressure
Conflict and Complaint Resolution
Transactions and Cash Handling
Customer Service and Rapport
Order Accuracy and Delivery
Service-Oriented
Timeline
Server
New Beginnings
09.2024 - 06.2026Read More
Server/ Bartender
Sundance Bar & Grill
12.2022 - 09.2024Read More
Server
HARRY'S BAR & GRILL
10.2015 - 01.2018Read More
Bartender Shift Manager/Server
GYPSY CAB RESTAURANT & COMEDY CLUB
03.2003 - 12.2010Read More
Bartender Shift Manager/Server
THE CONCH HOUSE MARINA RESORT
04.2001 - 02.2003Read More
Server/Bartender
Howards Steakhouse
02.1998 - 02.2001Read More
Server Shift Leader
HOWARDS STEAKHOUSE
02.1998 - 02.2001Read More
Assistant Manager/ Bartender/Server/Trainer
The Dunes Golf & Beach Club
08.1995 - 01.1998Read More
Natural Healing College
Holistic Health Practitioner/ Master Herbalist
Read More
Hillsborough Community College
from Marketing And Management
Read More
Leto High School
High School Diploma
Read More