Kathryn N. Dennis
Barron
Summary
Positive and caring student support professional with upbeat attitude and detail-oriented approach to meeting all student needs. Highly organized, proactive and flexible with strong critical thinking and planning abilities.
Overview
11
11
years of professional experience
Work History
Student Services Assistant
Northwood Technical College
06.2021 - Current
- Provide cross-functional customer assistance to students, staff, and external customers.
- Research and proactively assist students in solving problems and following up until problem is solved.
- Process and enter student and staff information requests, admissions, registration, course completion, add/drop, forms, transcripts, etc. into the database.
- Provide specialized knowledge and training to other team members.
- Assist and serve as back-up to other staff as needed.
- Utilize communication and customer service skills to direct callers on the main phone line as well as on the student services lines.
- Develop and maintain procedure manual for position.
Call staff- Student Services
Northwood Technical College (as WITC)
02.2021 - 05.2021
- Assisted answering phones and directing customers at the HUB information desk.
- Assisted with document scanning.
Call staff- Student Life
Northwood Technical College (as WITC)
09.2019 - 05.2019
- Helped in Student Life and interacted with students.
- Designed student portion of school newsletter and distributed them.
Staff
Boys and Girls Club of Barron County, Riverview Extension
09.2016 - 05.2018
- Created an inclusive, equitable, and welcoming environment for middle school aged children.
- Created and led a variety of activities to inspire, educate, and motivate middle school aged children, as well as help them see their own value in this world.
Thrift Store Manager/Job coach
Ventures Unlimited, Inc.
10.2014 - 05.2016
- Management of and participating in the collection, sorting, cleaning, and selling of clothing and other items.
- Created and implemented instruction manual.
- Developed and implemented policies and procedures around inclusion and equity.
- Job coached in the store and off-site and aided special needs adults learn work skills.
- Monitored legal and compliance issues.
- Created a sales tracking system.
- Used feedback and data to help improve effectiveness of decisions made to improve customer satisfaction.
Education
Associate degree - accounting
Northwood Technical College
05.2019
Business Graphics Certificate - undefined
Northwood Technical College
05.2019
Business and HR classes
Northwood Technical College
01.2019
Skills
- Achieved efficient project execution through proficient use of Microsoft Office Suite Delivered impactful presentations and reports that improved stakeholder engagement Optimized data management processes, resulting in enhanced team collaboration
- Achieved effective visual presentations through proficient use of Adobe InDesign Enhanced graphic content quality with expert manipulation in Adobe Photoshop Optimized document management processes using Adobe Acrobat for improved efficiency
- Enhanced customer satisfaction by providing timely support and tailored solutions to meet individual needs
- Articulated complex ideas clearly and concisely, fostering understanding among diverse audiences
- Achieved improved team performance by implementing targeted team-building exercises Enhanced communication and collaboration among team members, resulting in increased project efficiency Fostered a supportive team environment that encouraged innovation and creativity
- Achieved streamlined sales processes through effective use of Salesforce Enhanced customer interactions by implementing tailored Salesforce solutions Drove user adoption of Salesforce features, resulting in improved team productivity
- Exhibited leadership proficiency through the development and implementation of team-oriented initiatives
Education
Graduated from Rice Lake High School in 1989
Timeline
Student Services Assistant
Northwood Technical College
06.2021 - Current
Call staff- Student Services
Northwood Technical College (as WITC)
02.2021 - 05.2021
Call staff- Student Life
Northwood Technical College (as WITC)
09.2019 - 05.2019
Staff
Boys and Girls Club of Barron County, Riverview Extension
09.2016 - 05.2018
Thrift Store Manager/Job coach
Ventures Unlimited, Inc.
10.2014 - 05.2016
Associate degree - accounting
Northwood Technical College
Business Graphics Certificate - undefined
Northwood Technical College
Business and HR classes
Northwood Technical College