Kathryn Norris
Shelby,NC
Summary
Dynamic professional with a proven track record at Piedmont Plastic Surgery & Dermatology, enhancing customer engagement and product positioning. Leveraged expertise in product training and patient care to significantly boost customer retention. Skilled in cash handling and problem-solving, consistently delivering high-quality service and innovative solutions.
Overview
7
7
years of professional experience
Work History
Product Specialist
Piedmont Plastic Surgery & Dermatology
12.2022 - Current
- Assisted with demonstrations for skincare products to showcase functionality.
- Trained and provided coaching to patients, employees, and providers.
- Continually expanded knowledge of each medical grade product line carried.
- Optimized inventory management, ensuring timely availability of products for customers.
- Analyzed sales data to identify trends and opportunities for product improvement and innovation.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Handled high volumes of cash daily, keeping meticulous records to ensure accountability and transparency.
Medical Assistant
Piedmont Plastic Surgery & Dermatology
08.2020 - 12.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
Pharmacy Technician
CVS Pharmacy
10.2017 - 09.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Education
No Degree - Cosmetology
Paul Mitchell The School
Gastonia, NC01-2019
High School Diploma -
Kings Mountain High School
Kings Mountain, NC06-2015
Skills
- Customer Engagement
- Product Training
- Pricing strategy
- Product positioning
- Product marketing
- Excellent positive attitude
- Problem-Solving
- Highly Professional
- Cash handling expertise
- Quality patient care
Timeline
Product Specialist
Piedmont Plastic Surgery & Dermatology
12.2022 - Current
Medical Assistant
Piedmont Plastic Surgery & Dermatology
08.2020 - 12.2022
Pharmacy Technician
CVS Pharmacy
10.2017 - 09.2020
No Degree - Cosmetology
Paul Mitchell The School
High School Diploma -
Kings Mountain High School
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