Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathryn Oakland

St. Louis Park,MN

Summary

Adept at customer facing positions and training new staff I have focused my professional career on the basis of continually growing and cultivating growth in others. My proactive approach in every position I have been in has streamlined service processes and highlighted my knack for multitasking and balancing several projects at once. I owe much of my success to my interpersonal skills, that have proven invaluable in a myriad of situations from team member to customer interactions.

Overview

7
7
years of professional experience

Work History

Dining Captain

The Minikahda Club
07.2024 - Current
  • Managed several dining venues and maintained positive member relations by addressing any problems promptly.
  • Helped keep open lines of communication across departments and brainstormed solutions for long-standing operational challenges.
  • Developed customized training materials and trained team members, including the continued development in their rolls.



Server

The Minikahda Club
09.2021 - 07.2024
  • Assisted in training new hires, providing guidance on club standards and best practices.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with members.


Assistant Produce Manager

Natural Grocers
04.2020 - 09.2021
  • Coached and mentored new team members.
  • Maintaining the produce department's invoices, inventory, prices, and sanitation/cleanliness.
  • Temporarily stepped into the roll of Produce Manager (April-July 2021) due to a coworker going on maternity leave.

Listing Coordinator

The Buryska Home Team
12.2017 - 03.2020
  • Maintained organized records of all active listings, ensuring easy access for team members and clients.
  • Provided exceptional customer service to clients, addressing questions or concerns.
  • Prepared and presented contracts and other legal documents to clients.

Education

Bachelor of Arts - Major in Communications/Minor in Creative Writing

Winona State University
Winona, MN
12-2017

Skills

  • Exceptional customer service
  • Continuous learning mindset
  • Detail orientated
  • Able to multitask
  • Leadership qualities
  • Able to adapt with new information
  • Analytical and logical thinking
  • Teamwork and collaboration

Timeline

Dining Captain

The Minikahda Club
07.2024 - Current

Server

The Minikahda Club
09.2021 - 07.2024

Assistant Produce Manager

Natural Grocers
04.2020 - 09.2021

Listing Coordinator

The Buryska Home Team
12.2017 - 03.2020

Bachelor of Arts - Major in Communications/Minor in Creative Writing

Winona State University
Kathryn Oakland