Kathryn Pahr
Marengo,IL
Summary
Driven Customer Service Representative with a strong track record in establishing client relationships and enhancing customer satisfaction. Collaborative team player focused on contributing to company success through effective communication and partnership cultivation.
Overview
1
1
Certification
3
3
years of post-secondary education
15
15
years of professional experience
Work History
Customer Service Representative
Loves Travel Stop
Hampshire, Illinois
01.2024 - Current
- Assisted customers with inquiries and product information seamlessly.
- Handled transactions accurately and efficiently at the register.
- Resolved customer complaints with empathy and professionalism.
- Collaborated with team members to ensure smooth operations during peak hours.
- Educated customers about loyalty programs and promotions effectively.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Medical Secretary
Regency Medical Center
Palatine, Illinois
06.2011 - 11.2023
- Managed patient scheduling and appointment coordination for multiple healthcare providers.
- Communicated effectively with patients regarding inquiries and appointment confirmations.
- Processed medical records and confidential information in accordance with HIPAA regulations.
- Assisted in billing and coding procedures to ensure accurate patient invoicing.
- Collaborated with medical staff to facilitate efficient workflow and patient care coordination.
- Utilized electronic health record systems to update patient information accurately and promptly.
- Provided administrative support to physicians, enhancing overall office efficiency and organization.
- Maintained office supplies and inventory for smooth daily operations at the medical center.
- Answered incoming calls in a professional manner and directed them to the appropriate personnel.
Education
Associate of Applied Science - Business Administration
McHenry County College
Crystal Lake, IL 09.2012 - 09.2015
Skills
- Customer service
- Call management
- Billing
- Billing procedures
- Accounts receivable and account payable experience
- Customer retention
- Scheduling
- Cash management
Certification
- Network security certificate
Timeline
Customer Service Representative
Loves Travel Stop
01.2024 - Current
Associate of Applied Science - Business Administration
McHenry County College
09.2012 - 09.2015
Medical Secretary
Regency Medical Center
06.2011 - 11.2023