Kathryn Plas
North Ridgeville
Summary
Patient services professional with strong experience in healthcare environments. Skilled in patient communication, scheduling, and administrative support. Excel in team collaboration and adapt quickly to changing needs. Extremely fast learner who thrives in new roles and can quickly absorb procedures, systems, and workflows. Highly reliable, with a strong focus on achieving results and enhancing patient satisfaction.
Overview
9
9
years of professional experience
Work History
Patient Service Specialist
Cleveland Clinic
09.2023 - Current
- Company Overview: westlake pediatrics
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
- Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff.
- Streamlined insurance verification processes for faster resolution of billing issues, resulting in increased revenue collection.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
Receptionist
University Hospitals
04.2022 - 09.2023
- Company Overview: Westlake Westshore Primary Care
- Opening/closing office
- Run front office
- Answering phones
- Checking patients in/out
- Faxing and scanning documents
- Multitasking
- Scheduling patients
- Calling patients to schedule/reschedule/messages from doctors
- Works different programs on the computer
- Deals with medical records
- Secretary to certain doctors
- Westlake Westshore Primary Care
Administrative Assistant
Elevate Foot & Ankle
05.2021 - 04.2022
- Company Overview: Rocky River
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Opening/closing office
- Run front office
- Checking patients in/out
- Faxing and scanning documents
- Multitasking
- Scheduling patients
- Calling patients to schedule/reschedule/messages from doctors
- Works different programs on the computer
- Deals with medical records
- Rocky River
Style Consultant
Target
09.2016 - 07.2021
- Company Overview: Fairview Park
- Maintain section for great guest shopping experience
- Assist with helping guests in store and on the phone
- Responsible for inventory control and shrink reduction
- Often operates cash register or assists in other stores when needed
- Fairview Park
Sales Associate
Everarbor
05.2018 - 09.2020
- Company Overview: Westlake
- Responsible for opening/closing store/kiosk
- Maintain stock and helping customers with purchases
- Westlake
Education
Bachelor of Science - Psychology
Cleveland State University
Cleveland, OH12.2024
Associates of Arts -
CUYAHOGA COMMUNITY COLLEGE
12.2019
Skills
- Fast learner
- Appointment scheduling
- Patient confidentiality
- Insurance verification
- Professionalism and ethics
- HIPAA compliance
- Advanced typing speed
- Critical thinking
- Data entry
- Front desk operations
- Telephone etiquette
- Medical terminology
- Friendly, positive attitude
- Multitasking Abilities
Timeline
Patient Service Specialist
Cleveland Clinic
09.2023 - Current
Receptionist
University Hospitals
04.2022 - 09.2023
Administrative Assistant
Elevate Foot & Ankle
05.2021 - 04.2022
Sales Associate
Everarbor
05.2018 - 09.2020
Style Consultant
Target
09.2016 - 07.2021
Bachelor of Science - Psychology
Cleveland State University
Associates of Arts -
CUYAHOGA COMMUNITY COLLEGE
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