Christina Segrest
West,USA
Summary
Compassionate patient representative with background in managing patient interactions and resolving concerns effectively. Skilled in communication, ensuring clarity and understanding between healthcare providers and patients. Demonstrated ability to improve patient satisfaction through attentive service and problem-solving. Contributed to streamlining front office operations, enhancing overall efficiency in previous roles.
Overview
20
20
years of professional experience
Work History
Patient Service Specialist
Baylor Scott and White Bosque Clinic
Waco, Texas
11.2020 - Current
- Check-in for a clinic servicing around 5,000 patients a month.
- Assisted patients with inquiries and provided information about services offered.
- Processed patient intake forms and verified insurance information accurately.
- Answered incoming calls and responded to inquiries in a timely manner.
- Greeted patients upon arrival and verified patient information.
- Assit with running huddles while supervisor is away
- Update staff on policy changes
- Clinic trainer for new hires
- Assit with No Show Policy documents for patients
- Sort daily mail and packages
- Coordinated patient appointments and managed scheduling for seamless clinic operations.
- Maintained medical records and ensured compliance with privacy regulations.
- Handled billing inquiries and processed payments to support financial operations.
- Responded to patient inquiries regarding account status.
- Educated patients on available payment plans and financial assistance options.
- Verified patient coverage prior to appointment scheduling.
- Maintained knowledge of current insurance requirements for billing purposes.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Ensured all required documentation was completed accurately before submitting claims.
Medical Records, Insurance, Referrals, and Claims Specialist
H. Bruce Hamilton M.D. Neurosurgeon
Waco, Texas
07.2018 - 11.2020
- Send and receive medical records for provider offices, law offices, and patients
- Verify patient insurance
- Answer phone calls
- Correct claims and payments for billing department
- Check in patients
- Schedule appointments
- Collect patient debt
- Receive and verify referrals for new patients
- Import documents
High School Receptionist
West Independent School District
West, Texas
08.2014 - 07.2018
- Greet students, staff, and parents
- Answer phone calls
- Print, fax, email, and scan documents
- File and retrieve documents
- Input daily attendance
- Register students
- Sort mail
- Manage High school Website
- Print attendance documents for subs
- Perform tasks for principal and assistant principal
- Fill in for Nurse
- Schedule appointments
- Print transcripts, V.O.E.’s, and other requested records
Custodial Manager
West Independent School District
West, Texas
02.2012 - 08.2014
- Manage employees
- Order supplies
- Meeting the teachers/staff needs
- Cleaning teachers/staff rooms
- Organizing work stations
- Setting up/take down events
- Multi-tasking
Transshipment Specialist
Army Air force Exchange Services
Waco, Texas
09.2007 - 03.2008
- Unload trucks and palletizing stock.
- Scan boxes for each shipment.
- Organize paperwork to ship with each pallet.
Inventory Control Specialist
Wal-Mart Super Center
Hillsboro, Texas
08.2005 - 01.2007
- Provide excellent customer care to all customers.
- Help customers throughout the store.
- Stock shelves and zoning department.
- Unload trucks and palletizing stock.
Education
G.E.D -
Abilene ISD
Abilene, Texas01.2003
Skills
- Microsoft Word
- Excel
- PowerPoint
- Access
- Outlook
- Copier
- Fax
- Printer
- Scanner
- Computer
- Internet
- Typing
- Customer service
- Communication skills
- 10-key
- Interpersonal skills
- Multi-tasking
- Dependability
- Fast learner
- Problem solving
- Attention to detail
- Time management
- Team collaboration
- Ability to work under pressure
- Billing assistance
Accomplishments
- Numerous Encore nominations
- Employee of the Month
- Multiple mentions in weekly patient feedback emails
References
Ashley Raif, 254-315-1813
Timeline
Patient Service Specialist
Baylor Scott and White Bosque Clinic
11.2020 - Current
Medical Records, Insurance, Referrals, and Claims Specialist
H. Bruce Hamilton M.D. Neurosurgeon
07.2018 - 11.2020
High School Receptionist
West Independent School District
08.2014 - 07.2018
Custodial Manager
West Independent School District
02.2012 - 08.2014
Transshipment Specialist
Army Air force Exchange Services
09.2007 - 03.2008
Inventory Control Specialist
Wal-Mart Super Center
08.2005 - 01.2007
G.E.D -
Abilene ISD