KATHRYN PUBOLS
New York
Summary
Poised and service-driven hospitality professional with over three years of luxury guest services, event logistics, and administrative coordination experience. Skilled in supporting seamless events, managing client communication, and delivering polished, high-touch service in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Office Manager
Wipro Technologies
New York
12.2025 - Current
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Monitored compliance with employment laws, mitigating risk for the organization.
- Coordinated company events, enhancing team cohesion and morale.
- Resolved customer inquiries promptly, fostering strong relationships with clients.
Event and Guest Operations Coordinator
Conrad New York Downtown
New York
07.2025 - 12.2025
- Coordinated event logistics, including timelines and setups, while facilitating interdepartmental communication for seamless operations
- Executed events and guest operations with refined, luxury-standard service to ensure high-quality guest experiences
- Anticipate guest needs and resolve issues promptly to ensure flawless experiences
- Supported guest service initiatives that enhanced overall visitor experience.
Client Engagement Specialist
RH Guesthouse
New York
08.2024 - 08.2025
- Communicated with VIP clients and internal teams to ensure smooth interactions and effective collaboration
- Facilitated guest flow and event setups to enhance service delivery and overall experience
- Coordinated private events at The Champagne & Caviar Bar, ensuring seamless execution and guest satisfaction
Head Hospitality Coordinator
Arizona Biltmore, Waldorf Astoria
Phoenix
01.2023 - 01.2024
- Provided polished, anticipatory service to VIP guests, enhancing overall experience
- Managed luxury guest experience across multiple venues, ensuring high satisfaction levels
- Coordinated event logistics and facilitated cross-department collaboration to streamline operations
Education
High School Diploma -
Curtis Senior High School
University Place, WA06-2022
Associate of Applied Science - Marketing
Rockland Community College
Suffern, NYSkills
- Customer relationship management
- Forbes Travel Guide Luxury Service Certified
- VIP Client Experience
- Attention to Detail
- Organization & Punctuality
- Adaptability
- Stress Management
- Conflict Resolution
- Team Collaboration
- Interpersonal Communications
Timeline
Office Manager
Wipro Technologies
12.2025 - Current
Event and Guest Operations Coordinator
Conrad New York Downtown
07.2025 - 12.2025
Client Engagement Specialist
RH Guesthouse
08.2024 - 08.2025
Head Hospitality Coordinator
Arizona Biltmore, Waldorf Astoria
01.2023 - 01.2024
High School Diploma -
Curtis Senior High School
Associate of Applied Science - Marketing
Rockland Community College