Kathryn Ray
Ranson
Overview
39
39
years of professional experience
Work History
Supervisory Extramural Support Specialist
DHHS - NIH - OPERA - Closeout Center
Bethesda
05.1986 - 05.2025
- Ability to communicate effectively, both orally and in writing, applying a high level of empathy, tact, courtesy and responsiveness in order to handle a variety of assignments simultaneously and successfully meet varying deadlines.
- Responded to inquiries via phone, email, and in person.
- Documented customer interactions and contact information into company database.
- Provided technical support to customers via phone and email.
- Resolved escalated customer inquiries and complaints quickly.
- Verified accuracy of client data by running periodic audits.
- Proposed potential solutions with suggested alternatives and collaboration with customers to implement solutions that prevent problems from reoccurring.
- Documented support processes and created user guides for staff.
- Provided guidance to members of the team on best practices.
- Ensured compliance with company policies.
- Maintained positive working relationship with fellow staff and management.
Education
High School Diploma -
Springbrook High School
White Oak, MD06-1972
Timeline
Supervisory Extramural Support Specialist
DHHS - NIH - OPERA - Closeout Center
05.1986 - 05.2025
High School Diploma -
Springbrook High School