Kathryn Reeder-Weaver
Overland Park,KS
Summary
Resourceful Assistant General Manager with expertise in recruiting, customer service, and financial management. Proven experience in streamlining operations and enhancing team performance to drive company success. Recognized for fostering a positive workplace culture that boosts morale and productivity.
Overview
9
9
years of professional experience
Work History
Assistant General Manager
SERJ (Sonic Drive-In)
Overland Park, Kansas
06.2017 - Current
- Assisted in managing daily operations and staffing for a high-traffic restaurant
- Ensured that customer service standards were met or exceeded at all times.
- Resolved customer complaints promptly to enhance overall satisfaction.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Trained new staff on company policies and customer service standards.
- Monitored inventory levels and placed orders to maintain stock availability.
- Implemented safety protocols to ensure compliance with health regulations.
Skills
- Staff training
- Safety protocols
- Customer satisfaction
- Team leadership
- Workflow coordination
- Relationship management
- Problem solving
- Clear communication
- Adaptability
Timeline
Assistant General Manager
SERJ (Sonic Drive-In)
06.2017 - Current