Kathryn Rolfe

• Operated range of heavy equipment on regular basis with advanced skill.
• Maintained and cleaned equipment after each job and inspected.

Maneuvered 777 F, G & D Caterpillar Haul Trucks to correct locations for material drops, working with heavy equipment operators and support equipment operators, following all policies and procedures. Also, recently received 50023 on Caterpillar 16M & 16M3 Motor Grader. I'm a Mentor, in their Mentorship program for new hires

• Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
• Maintained safe driving record by observing all road rules, remaining cautious and alert in unfamiliar areas and keeping control of vehicle at all times.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Responded to customer requests for products, services and company information.

• Maneuvered trucks to correct locations at an open-pit mine site, as assigned for loading and dumping.
• Inspected truck equipment and supplies such as tires, lights, brakes, gas, oil and hydraulic fluid levels.
• Completed preventive maintenance checks, pre and post-ops of assigned equipment.
• Was also part of the "MOOSE" Safety team to promote the importance of safety, on the mine site, as well as during your travels and home.

• Built and strengthened long-lasting client relationships.
• Liaised between account holders and various departments, communicating effectively to maintain customer satisfaction and uphold company protocols.
• Increased longevity of client accounts by providing individualized customer service and developing relationships with account holders.
• Negotiated account settlements.
• Prepared Documents for Legal Action.