Kathryn Ross
Manager
Detroit,MI
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
12
12
years of professional experience
Work History
Shift Supervisor
CVScaremark
05.2015 - 04.2023
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Completed store opening and closing procedures and balanced tills.
Case Manager
Detroit Rescue Mission
09.2012 - 07.2014
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
Assistant Store Manager
Salvation Army Thrift Store
06.2011 - 07.2012
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Education
Bachelor of Science - Business Administration And Management
Kaplan University
Davenport, IAMaster of Science - Management/w Focus Human Resources
Kaplan University
Davenport, IASkills
- Department Oversight
- Schedule Management
- Data Management
- Program Administration
- Sales Tracking
- Cost Control
Timeline
Shift Supervisor
CVScaremark
05.2015 - 04.2023
Case Manager
Detroit Rescue Mission
09.2012 - 07.2014
Assistant Store Manager
Salvation Army Thrift Store
06.2011 - 07.2012
Bachelor of Science - Business Administration And Management
Kaplan University
Master of Science - Management/w Focus Human Resources
Kaplan University
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