Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathryn A Sander

Phoenix,AZ

Summary

Dynamic salon owner and licensed cosmetologist with a proven track record at Self Employed Services, excelling in customer relations and training. Demonstrated expertise in financial management and sanitation training, fostering a loyal clientele and increasing revenue through exceptional service and innovative techniques. Committed to continuous improvement and staff development.

Friendly Cosmetologist with 45 years of experience. Exceptional knowledge of haircare trends with outstanding attention to detail and commitment to individualized client care. Dedicated to maintaining clean and professional workspaces for customer comfort.

Customer-oriented hairstylist experienced in tailoring specific styles to suit customer requests and preferences. Innovative beauty specialist, recommending new trends and products based on client interest.

Overview

15
15
years of professional experience

Work History

Licensed Cosmetologist

Self Employed Services
11.2020 - 04.2025
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Assessed customer hair texture, treatment history, and desired outcome to determine services required.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Processed payments, entering sales in register for prompt customer service.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.
  • Answered phone calls and emails to schedule client appointments.
  • Researched latest trends in hair and makeup to stay updated on color, style, and technique.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Developed new techniques to improve appearance of customer and provide different looks.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Applied makeup to clients for special occasions to meet requirements.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
  • Developed loyal following of clients by providing high-quality services.
  • Provided pre- and post-service consultations to accurately assess clients' needs.
  • Trained new cosmetologists on makeup and skincare products and techniques.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Used social media platforms to promote salon and services.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
  • Increased revenue through effective customer service and inventory management.
  • Styled hair, makeup and nails for customers for special events and occasions.
  • Utilized latest techniques in balayage, ombre, highlights and color correction.
  • Developed creative techniques to provide clients with latest hairstyles.
  • Offered professional cuts, color services and extensions to salon customers.
  • Maintained regular client list and successfully handled walk-in customers.
  • Demonstrated thorough knowledge of all salon products and services.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Trained salon staff in traditional and innovative haircutting techniques and salon management.

Salon Owner

Self Employed Services
06.2010 - 11.2020
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Maintained staff records and work schedules.
  • Oversaw daily salon operations and performed general salon tasks.
  • Maintained daily, monthly, and quarterly records of costs and revenue.
  • Arranged for regular maintenance services for all beauty equipment.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
  • Learned and remained updated on statutory requirements and regulations.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Trained and motivated employees to perform daily business functions.
  • Utilized best practices theory when selecting vendors and products.
  • Prepared billings and estimates for customers.
  • Maintained posting of MSDS sheets in workplace.
  • Researched and evaluated current and potential products used by service staff.
  • Educated service personnel on company policy and procedure.
  • Upheld 24-hour response time to service requests.
  • Delegated workplace responsibility to appropriate staff.
  • Initiated workplace improvement programs for increased service efficiency.
  • Scheduled in-house and vendor work accounting for sales and customer volume.

Education

Associate of Science - Business

Victor Valley College
Victorville, CA

Skills

  • Training and coaching
  • Office management
  • sanitation training
  • Account reconciliation
  • Data entry
  • Customer service
  • Senior leadership support
  • Customer relations
  • Bookkeeping
  • Coaching and mentoring
  • Reliable

Timeline

Licensed Cosmetologist

Self Employed Services
11.2020 - 04.2025

Salon Owner

Self Employed Services
06.2010 - 11.2020

Associate of Science - Business

Victor Valley College

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