Kathryn Schad
Starbucks
Antioch,IL
12
years of professional experience
Dynamic Shift Supervisor with extensive experience at Starbucks, excelling in cash handling and employee training. Proven track record in enhancing team performance and customer satisfaction through effective staff management and motivation. Successfully streamlined inventory processes, ensuring product availability and operational efficiency. Committed to fostering a customer-oriented environment that drives results.
Work History
Shift Supervisor
4 Years 2 Months- Directed shift operations with focus on team engagement and service consistency.
- Guided partners in following standards and daily routines to support reliable customer experiences.
- Managed cash, maintained food safety compliance, and connected with customers on behalf of store.
- Managed inventory checks, product rotation, and supply replenishment to support readiness.
- Helped store management meet standards of service and quality in daily operations.
Shift Supervisor
6 Years 1 Month- Supervised store operations during assigned shifts, ensuring smooth customer service and workflow coordination.
- Coached baristas on beverage preparation, service standards, and daily operational procedures.
- Monitored cash handling, register accuracy, and safe money-counting practices.
- Coordinated opening and mid-day tasks, including equipment setup, cleaning, and restocking.
Store Manager
1 Year 1 Month- Directed daily store operations, ensuring consistent service, cleanliness, and product availability.
- Scheduled partners to align labor coverage with traffic patterns and sales demand.
- Trained new team members on beverage standards, POS procedures, and customer service expectations.
- Monitored inventory levels, placed product orders, and reduced stock shortages.
- Resolved guest concerns promptly, maintaining positive customer experiences and brand standards.
- Enforced food safety, cash handling, and operational compliance across all shifts.
- Coached partners on performance goals, productivity, and service execution.
- Analyzed sales and labor reports to support staffing and operational decisions.
Assistant Manager
8 Months- Coordinated daily store operations to maintain service flow, staffing coverage, and shift readiness.
- Trained partners on beverage standards, POS procedures, and customer service expectations.
- Monitored cash handling, register accuracy, and transaction compliance during busy periods.
- Supported inventory ordering, stock rotation, and backroom organization to prevent shortages.
Education
No Degree
- Major in Forensic psychology
- Minor in women’s studies and sexuality
Skills
Cash handling
Employee training
Workplace safety
Staff management
Customer-oriented
Staff motivation
Inventory control and record keeping
Timeline
Shift Supervisor
Starbucks
09.2022 - CurrentRead More
Shift Supervisor
Starbucks
08.2016 - 09.2022Read More
Store Manager
Starbucks
06.2015 - 07.2016Read More
Assistant Manager
Starbucks
10.2014 - 06.2015Read More
Arizona State University
No Degree
Read More