Kathryn Severin
Washington,PA
Summary
Results-driven Manager on Duty with extensive experience in daily operations and staff management. Led initiatives in conflict resolution and workflow optimization, enhancing operational efficiency and team cohesion. Excelled in high-pressure environments, making informed decisions that improve customer satisfaction.
Overview
23
23
years of professional experience
Work History
Manager on Duty
Olive Garden Restaurant
Washington, Pa
10.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked effectively in team environments to make the workplace more productive.
- Resolved customer complaints in a professional manner.
- Audited cash registers at the end of each shift for accuracy.
- Maintained inventory levels by ordering supplies.
- Created schedules for staff members according to business needs.
- Delegated tasks among team members according to their strengths and abilities.
- Monitored employee productivity to provide constructive feedback and coaching.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
Private Nanny
Sarah and Carlos Zurita
Washington, Pa
08.2011 - 08.2023
- Supervised daily activities for children, ensuring a safe and engaging environment.
- Prepared nutritious meals and snacks tailored to children's dietary needs.
- Organized educational games and creative projects to foster learning and development.
- Managed household tasks, including laundry, cleaning, and meal planning.
- Coordinated transportation for school drop-offs and extracurricular activities.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Organized and planned a variety of activities to stimulate physical, mental and emotional growth for the children.
- Administered basic first aid techniques when needed while monitoring health conditions closely.
- Engaged in creative play with the children such as reading stories, playing games or drawing pictures.
Assistant Manager
Panera Bread
Washington, Pa
05.2009 - 08.2011
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored team members on best practices and operational procedures.
- Coordinated staff schedules to optimize coverage during peak hours.
- Assisted in inventory management, monitoring stock levels and ordering supplies.
- Supervised daily operations including scheduling shifts, assigning duties.
Kitchen Manager
Cherry Blossom Bistro, George Washington Hotel
Washington, PA
08.2006 - 05.2009
- Managed kitchen staff to ensure efficient food preparation and service.
- Oversaw inventory control to maintain stock.
- Performed weekly inventories of food items stored in refrigerators or freezers.
- Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
- Monitored sanitation practices to ensure that all employees adhere to health department regulations.
- Worked with vendors to establish strong relationships and maintain proper inventory supplies.
- Assisted in developing menus according to seasonal availability of ingredients as well as customer preferences.
Line cook, Events cook
Holiday Inn Hotel
Washington, Pennsylvania
06.2003 - 05.2006
- Cooked multiple orders simultaneously during busy periods.
- Prepared and cooked meals according to hotel standards and guest preferences.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Kept stations stocked and ready for use to maximize productivity.
- Set up workstations with needed ingredients, utensils and cooking equipment.
- Set up and performed initial prep work for soups, sauces, and salads.
- Grilled and deep fried various foods from meats to potatoes.
- Operated kitchen equipment safely and efficiently, ensuring proper usage.
- Plated dishes according to restaurant presentation standards before delivering them to customers.
- Performed basic knife skills such as dicing onions or slicing meats.
Education
Servsafe Certified - Food And Nutrition
Servsafe
09.2025 - 09.2025
CDA - Child Development
Carlow College
Washington, PA 09.2004 - 03.2005
Ringgold High School
Washington, PASome College (No Degree) - General Studies
Community College of Allegheny County
Pittsburgh, PASkills
- Issue resolution
- Customer service focus
- Employee training
- Employee scheduling
- Inventory management
- Relationship building
- Customer loyalty
References
References available upon request.
Timeline
Servsafe Certified - Food And Nutrition
Servsafe
09.2025 - 09.2025
Manager on Duty
Olive Garden Restaurant
10.2023 - Current
Private Nanny
Sarah and Carlos Zurita
08.2011 - 08.2023
Assistant Manager
Panera Bread
05.2009 - 08.2011
Kitchen Manager
Cherry Blossom Bistro, George Washington Hotel
08.2006 - 05.2009
CDA - Child Development
Carlow College
09.2004 - 03.2005
Line cook, Events cook
Holiday Inn Hotel
06.2003 - 05.2006
Ringgold High School
Some College (No Degree) - General Studies
Community College of Allegheny County