Kathryn Shaffer

• Served food and beverages promptly with focused attention to customer needs.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Bussed and reset tables to keep dining room and work areas clean.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
• Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
• Trained new staff on menu knowledge and service protocols, raising team's overall performance.
• Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.

The description in the Uber app is the same service I provided for LyftI