Hi, I’m
Kathryn Shuffler
Moyock,NC
Summary
Dynamic professional with a proven track record at FCI Brands and Virginia Beach City Public Schools, excelling in customer service and critical thinking. Expert in leveraging customer relations and Microsoft Excel to enhance operational efficiency and client satisfaction. Demonstrated success in improving academic outcomes and resolving complex customer issues, contributing to significant loyalty and repeat business.
Overview
31
years of professional experience
Work History
FCI Brands
Customer Service Representative
08.2024 - Current
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Processed and tracked both domestic and overseas orders from inception to delivery
- Schedule vendor presentations and coordinated new orders
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Virginia Beach City Public Schools
Gifted Instructional Specialist
07.1993 - 07.2024
Job overview
- Developed tailored learning strategies for diverse groups of students, resulting in improved academic outcomes.
- Assisted in the development of curriculum aligned with state standards, ensuring comprehensive coverage of required content.
- Participated in regular meetings with administrators and other specialists to review school policies and discuss ways to enhance instructional effectiveness.
- Collaborated with faculty to analyze student data, identifying areas for targeted intervention and support.
- Served as a resource for teachers seeking guidance on effective pedagogical approaches or specific content knowledge expertise.
- Verified compliance with all state and local education requirements.
- Managed special projects aimed at enhancing instructional quality throughout the school community.
Education
University of Virginia, Charlottesville, VA
No Degree from Gifted Endorsement
05-2004
Norfolk State University, Norfolk, VA
Master of Arts from Early Childhood Education
05-1994
Guilford College, Greensboro, NC
Master of Science from Political Science And Government
06-1992
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Microsoft Excel
- Client relations
- Paperwork processing
- Appointment scheduling
Timeline
Customer Service Representative
FCI Brands
08.2024 - Current
Gifted Instructional Specialist
Virginia Beach City Public Schools
07.1993 - 07.2024
University of Virginia
No Degree from Gifted Endorsement
Norfolk State University
Master of Arts from Early Childhood Education
Guilford College
Master of Science from Political Science And Government
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