Summary
Overview
Work History
Education
Skills
Timeline
Generic

KATHRYN SPIERING

BOGATA,TX

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

9
9
years of professional experience

Work History

SENIOR PATIENT SERVICE SPECIALIST

Texas Tech Health Science Center
Lubbock, TX
03.2013 - 03.2022
  • Head of call department for Dermatology.
  • Verified patient coverage prior to appointment scheduling.
  • Answered incoming calls and responded to inquiries in a timely manner.
  • Scheduled appointments and managed patient records using electronic health record software.
  • Created weekly reports summarizing activity within the department.
  • Provided general customer service support by answering questions about services provided by the practice.
  • Performed administrative tasks such as filing, faxing documents, copying materials, and other clerical duties as needed.
  • Utilized hospital systems to update patient records, ensuring accuracy and completeness.
  • Handled high volume of incoming calls, providing exceptional customer service to patients and families.

Education

Some College (No Degree) -

Texas Tech University Health Sciences Center
Lubbock, TX

Skills

  • Appointment Scheduling
  • Training Coordination
  • Insurance Verification
  • Problem-Solving
  • EMR Updating
  • Team Leadership

Timeline

SENIOR PATIENT SERVICE SPECIALIST

Texas Tech Health Science Center
03.2013 - 03.2022

Some College (No Degree) -

Texas Tech University Health Sciences Center

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KATHRYN SPIERING