Kathryn Sterling
Port Lavaca,TX
Summary
Dedicated Receptionist with over 27 yrs of experience in the the clinical field. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
27
27
years of professional experience
Work History
Receptionist
Citizens Victoria Surgical Associates
Victoria, TX
06.2020 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients and updated client records.
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
- Electronic Medical Records EMD'S and Phreesia
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Collections on patients accounts that are in bad debt, balances and surgery fees.
Receptionist
Citizens Bariatric Center
Victoria, TX
10.2019 - 06.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Collection of money balances, debt, office visits, vitamin sales
- Electronic Medical records EMD's
Receptionist
DeTar Hospital Navarro
Victoria, TX
06.2017 - 10.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Electronic Medical Records Allscripts/ Athena
- Schedule appointments
- Operate electronic mail system & coordinate flow of information, internally or with other organizations
Lab & X-ray Manager
Coastal Medical Clinic
Port Lavaca , Texas
09.1995 - 06.2017
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Operate office equipment
- Document testing procedures
- Create & Implement inspections & testing criteria or procedures
- Collect Blood samples, Analyze test results
- Clia- Proficency Testing
- Clia State inspections
- State Inspections for X-ray Department
- Set up, maintain, calibrate, clean and test medical laboratory equipment
Education
NCT Certificate For X-ray - NCT - Xray
Austin Community College
Austin, TX06.1998
Emergency Medical EMT- Intermediate - EMT Intermediate
Victoria College
Victoria, TX06.1994
Nursing Assistant - Nursing Assistant
Victoria College
Victoria, TX06.1988
High School Diploma -
Ganado High School
Ganado, TX06.1987
Skills
- Calls Answering and Routing
- Positive Attitude and Energetic
- Computer Proficiency
- Customer Complaint Resolution
- Electronic Medical Records-Allscripts, Athena, EMD'S and Phreesia
- Quality Control Analysis
- Provide Patient Confidentiality
- Proficiency Testing- Lab
- Prepare all materials for Clia -State Inspections for Lab and X-ray Department
- Proficiency Testing
Timeline
Receptionist
Citizens Victoria Surgical Associates
06.2020 - Current
Receptionist
Citizens Bariatric Center
10.2019 - 06.2020
Receptionist
DeTar Hospital Navarro
06.2017 - 10.2019
Lab & X-ray Manager
Coastal Medical Clinic
09.1995 - 06.2017
NCT Certificate For X-ray - NCT - Xray
Austin Community College
Emergency Medical EMT- Intermediate - EMT Intermediate
Victoria College
Nursing Assistant - Nursing Assistant
Victoria College
High School Diploma -
Ganado High School
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