Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathryn Stetson

Waterford

Summary

Dynamic District Kitchen Manager with a proven track record at Chartwells Schools Dining Services, excelling in inventory management and effective communication. Enhanced workplace productivity through strategic teamwork and problem-solving, while ensuring compliance with food safety standards. Committed to elevating customer service and staff training for optimal operational success.

Overview

28
28
years of professional experience

Work History

District Kitchen Manager

Chartwells Schools Dining Services
Birmingham
09.2016 - Current
  • Collaborated with diverse coworkers to achieve goals and resolve product-related issues.
  • Enhanced workplace productivity through effective teamwork across various projects.
  • Exhibited strong problem-solving skills, addressing issues efficiently and effectively.

Service Manager

Applebee's Neighborhood Grill & Bar
Waterford
07.2008 - 09.2015
  • Monitored service performance metrics to identify areas of improvement.
  • Ensured compliance with applicable laws and regulations related to services provided.
  • Conducted performance reviews and provided constructive feedback to staff members.
  • Developed strategies for improving customer experience through enhanced product features or improved processes.
  • Resolved customer complaints in a timely manner.

Lead Corporate Trainer

Applebee's Grill + Bar
White Lake
06.1997 - 02.2004
  • Maintained accurate records of all trainees' progress throughout the program duration.
  • Created instructional materials such as manuals, handouts, presentations, audio-visual aids, and online tutorials for use in workshops.
  • Collaborated with management team members to develop strategies for improving employee engagement and retention rates.
  • Provided onsite coaching and mentoring to ensure successful implementation of newly acquired skills.

Education

Associate of Arts -

Henry Ford College
Dearborn, MI
06-1995

High School Diploma -

Dearborn High School
Dearborn, MI
06-1992

Some College (No Degree) - Elementary Education

Wayne State University
Detroit, MI

Skills

  • Inventory management
  • Food safety
  • Staff training
  • Customer service
  • Effective communication
  • Quality assurance
  • Health inspections
  • Kitchen management
  • Order accuracy
  • Order delivery practices

Timeline

District Kitchen Manager

Chartwells Schools Dining Services
09.2016 - Current

Service Manager

Applebee's Neighborhood Grill & Bar
07.2008 - 09.2015

Lead Corporate Trainer

Applebee's Grill + Bar
06.1997 - 02.2004

Associate of Arts -

Henry Ford College

High School Diploma -

Dearborn High School

Some College (No Degree) - Elementary Education

Wayne State University

Similar Profiles

CREATE PROFILE