Kathryn Stewart
Salt Lake City,UT
Summary
Resourceful individual focused on customer care and service. Friendly and adaptable professional. Demonstrated abilities to resolve even the toughest challenges.
Overview
5
5
years of professional experience
Work History
Patient Account Representative
Gold Cross Ambulance Service
Salt Lake City, UT
11.2023 - Current
- Provided customer service to patients regarding billing inquiries and account information.
- Assisted in resolving patient complaints related to account balances, insurance coverage, and payment plans.
- Researched discrepancies in patient accounts to determine appropriate resolution.
- Interacted with other departments within the organization such as finance, accounting, IT, and Human Resources when necessary.
- Maintained detailed notes on all patient interactions for future reference purposes.
- Ensured compliance with company policies concerning the privacy of confidential health information.
- Analyzed claims denials from third party payers and identified potential solutions for reimbursement.
- Collaborated with relevant parties to resolve billing issues, insurance claims and patient payments.
- Submitted electronic bills following facility and legal compliance standards.
- Processed payments from patients and maintained accurate records of all transactions.
Barista/Cashier
Bryce Canyon Coffee Co
Tropic, UT
05.2023 - 10.2024
- Interacted with local and international guests
- Provided information about the city, National Park, and surrounding areas
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Adhered to health department regulations concerning sanitation standards.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
Special Education Paraprofessional/Math Tutor
Bryce Valley Elementary
08.2019 - 05.2023
- Worked with special needs students to meet IEP goals
- Assisted aforementioned students in general education classrooms
- Help children struggling in math to better understand the concepts being taught, both in and out of classroom settings
- Provided one-on-one instruction to students who needed extra help with learning tasks.
- Monitored behavior of students in order to ensure a safe, positive learning environment.
- Administered assessments as directed by teachers or other school personnel.
- Provided feedback on how well a student is progressing towards meeting their IEP goals.
- Motivated students to achieve academic success while fostering an environment of respect and acceptance.
- Assisted with transitioning from one activity to another throughout the day as needed by students.
- Managed class of special education students in absence of lead teacher.
Cashier
Natural History Association
Bryce Canyon National Park, UT
08.2020 - 01.2022
- Interacted with local and international guests
- Provided information about the National Park and surrounding areas
- Oversaw transactions between NHA and the guest visiting
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed other duties as assigned by management.
- Provided visitors with information about park programs, facilities, and services.
Education
Associates degree - Childhood Education
Brigham Young University Pathways Program
Online08-2025
Diploma -
Bryce Valley High School
Tropic, UT05.2017
Skills
- Follow-up skills
- Excellent judgment
- Payment processing
- Team collaboration
- Data entry proficiency
- Conflict mediation
- HIPAA
- Analytical and critical thinking
- Multitasking
- Friendly, positive attitude
- Organization and time management
- Microsoft Office
Timeline
Patient Account Representative
Gold Cross Ambulance Service
11.2023 - Current
Barista/Cashier
Bryce Canyon Coffee Co
05.2023 - 10.2024
Cashier
Natural History Association
08.2020 - 01.2022
Special Education Paraprofessional/Math Tutor
Bryce Valley Elementary
08.2019 - 05.2023
Associates degree - Childhood Education
Brigham Young University Pathways Program
Diploma -
Bryce Valley High School
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