Joseph Leveston

Ensured the delivery of excellent customer service through communication and coordinating with team or other departments to resolve issues.

Handled incoming calls from patient with questions regarding their statement, EOB’s and/or services received at Altus facilities; process patient refunds, process and review account adjustments.

Conducted incoming and outgoing Tier One collection calls to check on claim status and render payment from insurance companies, patients, vendors and responsible parties.

Conducted routine audits on medical records process to ensure any and all compliance rules are met.

Ensured that all accounts are worked timely and documentation is kept up to date.

Negotiated payment plans according to specified guidelines.

Responsible for fielding complaints about facility/clinical care, standards as well as HIPAA, red flag rules, and other problems that patients may have. Also took thorough records of patient complaints and forward to appropriate manager.

Followed up with patients to ensure that appropriate changes were made to resolve customers’ complaints or issues.

Responsible for monitoring and running daily and monthly reports on assigned facilities to ensure balance is due to patient’s in-network Emergency Room benefits and update account status.

Responsible for completing patient, physician, and any other medical records requests.

• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction and resolutions
• Build sustainable relationships and trust with customers through open and interactive communication
• Maintain high level of professionalism when working through struggles with customers
• Keep records of customer interactions, process customer accounts, and file documents
• Meet customer service levels and sales goals
• Upsell Asurion products and services

• Processed and inspected over 100,000 individual parts daily to be packaged and sent to contracted retailers such as Walmart, Dollar General, Family Dollar, and Dollar Tree ensuring the highest quality of each part
• Received special recognition for continuously providing the highest quality while simultaneously upholding company standards

• Organized, maintained, retrieved, and reviewed records for 300+ personnel including pay documents to improve record accuracy by 30%
• Created spreadsheets which delegated responsibilities for co-workers on a bi-weekly basis and made sure that the highest forms of professionalism were implemented
• Interfaced with potential customers, answering all questions, and providing information about new business collaborations