KATHRYN VENTURA WHITE
Cary,North Carolina
Summary
Healthcare professional experienced in financial counseling and patient advocacy, strengthening patient guidance and support services. Uses collaboration and problem-solving to drive process improvements across multidisciplinary teams. Ready to apply compliance and continuous improvement experience in patient account team lead responsibilities.
Overview
9
9
years of professional experience
Work History
FINANCIAL CARE COORDINATOR
DUKE UNIVERSITY HEALTH
Durham, NC
07.2022 - Current
- Facilitated clear communication with patients kept authorization status updates informed.
- Tracked authorizations promptly to facilitate timely approvals.
- Managed time effectively and handled authorization requests to support Duke Primary Care providers and staff.
- Efficient workflow prioritization by order type kept requests moving.
- Verified insurance across multiple carrier portals to ensure readiness for approvals.
- Confidential information management protected authorization review integrity.
- Physician peer-to-peer support improved response readiness.
- Successful onboarding and training of new staff supported effective job performance.
POPULATION HEALTH CARE COORDINATOR
HENRY FORD HEALTH SYSTEM
Detroit, MI
11.2017 - 05.2022
- Coordinated post-discharge follow-up outreach to ensure continuity of care for patients.
- Evaluated care documentation and managed transition planning with PCPs, enhancing communication through referral letters.
- Completed patient screening to identify SDOH needs and connect next steps.
- Maintained patient care workflows, ensuring compliance with established care standards.
- Arranged follow-up visits and specialty referral appointments for patients.
PATIENT ADVOCATE
DETROIT MEDICAL CENTER
Detroit, MI
11.2017 - 01.2014
- Resolved patient concerns using Detroit Medical Center service recovery procedures.
- Resolved patient concerns through daily rounds, enhancing patient satisfaction and care continuity.
- Coordinated communication between patients, families, nurses, and care teams.
- Shared patient concerns and outcomes during monthly meetings to inform clinical discussions and improve patient care strategies.
- Documented complaints, grievances, and follow-up actions in patient records.
Education
MASTERS - HEALTH SERVICE ADMIN
MADONNA UNIVERSITY
LIVONIA, MIASSOCIATE - HEALTHCARE ADMIN
OAKLAND COMMUNITY COLLEGE
BLOOMFIELD, MIBACHELOR OF ARTS -
WAYNE STATE UNIVERSITY
DETROIT, MISkills
- Insurance verification
- Workflow analysis
- Process improvement
- Prioritization techniques
- Time management
- Problem resolution
- Strong communication
Personal Information
Title: ADMINISTRATIVE SUPPORT ASSOCIATE
Timeline
FINANCIAL CARE COORDINATOR
DUKE UNIVERSITY HEALTH
07.2022 - Current
POPULATION HEALTH CARE COORDINATOR
HENRY FORD HEALTH SYSTEM
11.2017 - 05.2022
PATIENT ADVOCATE
DETROIT MEDICAL CENTER
11.2017 - 01.2014
MASTERS - HEALTH SERVICE ADMIN
MADONNA UNIVERSITY
ASSOCIATE - HEALTHCARE ADMIN
OAKLAND COMMUNITY COLLEGE
BACHELOR OF ARTS -
WAYNE STATE UNIVERSITY