Kathryn Welch

• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
• Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
• Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Managed cash transactions accurately, ensuring proper change was provided to customers as needed.

• Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
• Verified prepared food met standards for quality and quantity before serving to customers.
• Implemented staff training programs that focused on product knowledge, customer service skills, and sales techniques to boost overall performance.
• Explained daily specials and beverage promotions to exceed daily sales goals.
• Maintained effective supply levels by monitoring and reordering food stock and dry goods.
• Followed strict recipes and drink measurements to minimize product used.
• Maximized customer service by training staff, overseeing operations, and resolving issues.

• Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
• Administered medications to patients and remained vigilant for negative side effects.
• Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
• Improved patients' comfort with massage and application of topical treatments.
• Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
• Administered medications in accordance with doctor's instructions.
• Scheduled and coordinated medical appointments.
• Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.

• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Established team priorities, maintained schedules and monitored performance.
• Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
• Improved marketing to attract new customers and promote business.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Managed and motivated employees to be productive and engaged in work.

Managed and scheduled employees for a fast paced coupon book office. Trained workers to read a script effectively and place cold calls to persons in order to sell said books.

Dispatched Delivery drivers to patrons homes for the delivery of the book.

Created interesting ways to improve sales through contests and rewards.