Kathryn Williams
Plano,IL
Summary
Customer-oriented supervisor with several years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.
Overview
17
17
years of professional experience
Work History
Supervisor
United States Postal Service, USPS
Naperville, IL
08.2007 - 03.2024
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Identified needs of customers promptly and efficiently.
- Responded to customer questions regarding products, prices and availability.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Maintained positive working relationship with fellow staff and management.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Trained new employees on company policies, job duties, and performance expectations.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Monitored employee productivity to provide constructive feedback and coaching.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
Education
Some College (No Degree) -
Northern Illinois University
Dekalb, ILSkills
- Schedule development
- Performance management
- Policy and procedure development
- Business administration
- Policy enforcement
- Priority management
- Team building
- Workflow management
- Processes and procedures
- Customer service
- Training and mentoring
Timeline
Supervisor
United States Postal Service, USPS
08.2007 - 03.2024
Some College (No Degree) -
Northern Illinois University
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