Kathryn Wilson
Galveston
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Landry's Seafood Restaurant
Galveston
11.2024 - Current
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Took reservations from patrons by phone or online.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Managed reservations, waitlists, and special requests for large parties.
Server
The Black Pearl
Galveston
01.2024 - 11.2024
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Took orders from customers accurately and in a timely manner.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Fine Dining Food Runner
Number 13 Steakhouse
Galveston
04.2021 - 12.2023
- Effectively multitasked within fast-paced environment.
- Delivered food to guests in a timely manner while following safety protocols.
- Informed servers of any special dietary needs or allergies communicated by customers.
- Actively contributed to the team by taking on additional duties during staff shortages or special events.
- Maintained a clean and organized work area throughout shift operations.
- Ensured that all orders were correct before leaving the kitchen area.
Health Education Consultant
UTMB Galveston
Galveston
11.2011 - 04.2020
- Memorized lines for multiple characters in a production.
- Maintained physical fitness and appearance as per character requirements.
- Conveyed each character's story through speech, body language and movement.
- Portrayals in standardized university sponsored exams; for high stakes test portrayals for Medical Students, POM 1-Resident, PA and Nursing.
Financial Advisor
Met Life Insurance
Houston
04.2005 - 07.2008
- Facilitated estate planning and wealth transfer strategies to meet clients' legacy and philanthropic goals.
- Recruited new clients through proactive marketing initiatives and word-of-mouth referrals.
- Informed clients about tax benefits, government rebates or other financial benefits to save clients money.
- Analyzed financial information obtained from clients to determine strategies for meeting clients' financial objectives.
Personal Financial Advisor
American Express Financial Advisors Inc.
Houston
02.2000 - 04.2005
- Analyzed financial information obtained from clients to determine strategies for meeting clients' financial objectives.
- Explained insurance processes, plan benefits and balance details to patients.
- Analyzed client's existing asset portfolios and recommended suitable investment strategies.
- Articulated value of stocks, bonds and mutual funds and educated clients on benefits of each.
Restaurant Manager
Cafe Muse
Los Angeles
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Assisted staff by serving food and beverages or bussing tables.
- Delegated work to staff, setting priorities and goals.
Accounting Intern
Il Cielo
Beverly Hills
- Analyzed balance sheets for mistakes and inaccuracies.
- Minimized internal accounting department backlogs by updating accounts and generating reports.
- Cross-trained employees, enabling completion of priority tasks during personnel absences.
Education
Associate of Applied Science - Digital Communications And Multimedia
Art Institute
Houston, TX04-1999
Bachelor of Arts - English
Tulane University
New Orleans, LA05-1993
Skills
- Reservation management
- Menu promotion
- Customer service
- Team collaboration
- Sales optimization
- Order accuracy
Affiliations
- Volunteer Texas master naturalist promoting conservancy of coastal resources
- Volunteer Galveston County Foodbank for serving underserved communities
Accomplishments
Accomplished in sales. Owned my own financial Advisory Franchise of Ameriprise Financiall
Top Sales Earner Met Life Financial Gold Tier Securities Advisor
Certification
- Prior held Series 7, Group 1 Life Health Series 63, 65
- Texas Master Naturalist
References
References available upon request.
Timeline
Restaurant Hostess
Landry's Seafood Restaurant
11.2024 - Current
Server
The Black Pearl
01.2024 - 11.2024
Fine Dining Food Runner
Number 13 Steakhouse
04.2021 - 12.2023
Health Education Consultant
UTMB Galveston
11.2011 - 04.2020
Financial Advisor
Met Life Insurance
04.2005 - 07.2008
Personal Financial Advisor
American Express Financial Advisors Inc.
02.2000 - 04.2005
Restaurant Manager
Cafe Muse
Accounting Intern
Il Cielo
Associate of Applied Science - Digital Communications And Multimedia
Art Institute
Bachelor of Arts - English
Tulane University
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