Kathryn Wright
Hill,NH
Summary
Hardworking residential coordinator with several years of experience in educational support and patient care, specializing in developmental disabilities and customer service. Proven ability to manage teams and enhance client interactions, ensuring high-quality care and support. Skilled in multi-line phone systems and effective communication, dedicated to fostering a positive environment for both students and patients. Authorized to work in the US for any employer.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Residential Coordinator
Mount Prospect Academy
12.2021 - Current
- Led efforts in continuous quality improvement by implementing evidence-based practices within the residential program
- Coordinated with medical professionals to ensure access to healthcare services for residents when needed
- Coordinated transportation arrangements for residents attending appointments, job interviews, or other off-site activities
- Ensured compliance with all relevant health and safety regulations within the residential facility
- Maintained confidentiality of resident information in accordance with privacy laws and ethical guidelines
Paraprofessional
Mount Prospect Academy
05.2019 - 12.2021
- 1:1 aide in the classroom
Clerk
Park n go
07.2018 - 01.2020
- Register
- Customer service
- Stocking
Bartender
Boardwalk grill
09.2017 - 07.2018
- Customer service
- Register
- Stocking
Communications Specialist
NH State Police
01.2018 - 06.2018
- Radio dispatching
- SPOPS
- Multi line phones
Patient Care Coordinator
Concord Hospital
07.2017 - 01.2018
- Customer service
- Multi line phones
- Scheduling appointments
- Faxing
- Scanning
- Phones
- Money collection
LNA
Dartmouth-Hitchcock Medical Center
04.2013 - 07.2017
- Helping patients with their daily routine
LNA
Merrimack County Nursing Home
03.2009 - 06.2013
- Helping the elderly with their daily routine
LNA
Mountain Ridge Nursing Home
08.2008 - 06.2009
- Helping the elderly with their daily routine
Bar Manager
Hong Kong Gardens
10.2001 - 08.2008
- Bartending
- Stocking
- Register
Manager
Ashland Video Rental
07.1993 - 10.2002
- Customer service
- Team Certified
- Margaret Winn, (603) 254-9415
Education
No Degree -
Laconia Tenical College
Laconia, NHHigh school diploma - General
Plymouth Regional High School
Plymouth, NH06.1991
Skills
- Achieved high customer satisfaction through effective management of multi-line phone systems Enhanced food ordering processes, resulting in improved service efficiency over four years Delivered quality meal preparation that met customer expectations Improved call center performance through strategic oversight Elevated caregiving standards for individuals with special needs, positively impacting their well-being Advanced customer care initiatives that addressed diverse client needs Fostered a nurturing environment for children with developmental disabilities through engaging programs Maintained cleanliness and organization in all work areas Streamlined medication administration for clients, ensuring safety and compliance Elevated cooking standards to enhance meal offerings Applied computer literacy to optimize customer service operations
Certification
- Driver's License
- BLS/CPR March 2024 to March 2026
- Paraprofessional Certification
Additional Information
- CPR/BLS
- Computer and web literate
- Answering service experience
- Telemarketing/Call Center experience
Timeline
Residential Coordinator
Mount Prospect Academy
12.2021 - Current
Paraprofessional
Mount Prospect Academy
05.2019 - 12.2021
Clerk
Park n go
07.2018 - 01.2020
Communications Specialist
NH State Police
01.2018 - 06.2018
Bartender
Boardwalk grill
09.2017 - 07.2018
Patient Care Coordinator
Concord Hospital
07.2017 - 01.2018
LNA
Dartmouth-Hitchcock Medical Center
04.2013 - 07.2017
LNA
Merrimack County Nursing Home
03.2009 - 06.2013
LNA
Mountain Ridge Nursing Home
08.2008 - 06.2009
Bar Manager
Hong Kong Gardens
10.2001 - 08.2008
Manager
Ashland Video Rental
07.1993 - 10.2002
High school diploma - General
Plymouth Regional High School
No Degree -
Laconia Tenical College