Kathryn (Deann) Kinerson
Reno,NV
Summary
Top notch Customer Service professional with 25+ year dedication to excell with articulate communication, active listening and analytical problem-solving resolution skills in order to enhance customer experiences by employing energetic, positive passion and outgoing demeanor. Motivated to maintain customer satisfaction and contribute to company success.
Overview
38
38
years of professional experience
Work History
Licensed Professional Realtor
360 Real Estate Professionals
2020.01 - 2024.05
- Delivered exceptional customer service by building strong relationships through outstanding communications with clients.
- Assisted first time home buyers as well as luxury sellers, with the same quality respect to educate clients.
- Negotiated favorable contract terms for buyers and sellers, ensuring successful transactions and satisfied clients.
Licensed Realtor Professional
Bailey Properties
2010.09 - 2019.12
- Used outstanding communication to ensure strong customer service and relationship.
- Facilitated smooth transactions through negotiation while coordinating with various stakeholders such as title companies, inspectors, appraisers, and attorneys.
Customer Svc Supervisor, Risk Prevention Auditor
Nextel/Sprint Communications
1999.04 - 2008.06
- Promoted a positive work environment through open communication channels, fostering team collaboration and positive reinforcement.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
Customer Service Representative & Call Center Sup
PSA (Pacific Southwest Air) / US Air Reservations
1986.03 - 1999.09
- Answered customer telephone calls promptly to avoid on-hold wait times
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts to a win-win.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Coached CSR's in order to maintain call center standards, hold times and resolution to customer complaints.
Education
CA Real Estate License # 01879928 - Real Estate Law And Sales
Allied Real Estate School
Sacramento, CA And On-line05.2009
Certificate of Completion (GPA 4.0) - Airline And Travel Agency Operations
Pacific Travel School
Santa Ana, CA07.1985
High School Diploma -
Portola Junior/Senior High School
Portola, CA01.1978
Skills
Excellent Communications, Customer- Client Relations, Attention to Detail, Problem Solving, flexibility,Adaptability, Negotiation expert, Math,analytical, Self starter, team player
Timeline
Licensed Professional Realtor
360 Real Estate Professionals
2020.01 - 2024.05
Licensed Realtor Professional
Bailey Properties
2010.09 - 2019.12
Customer Svc Supervisor, Risk Prevention Auditor
Nextel/Sprint Communications
1999.04 - 2008.06
Customer Service Representative & Call Center Sup
PSA (Pacific Southwest Air) / US Air Reservations
1986.03 - 1999.09
CA Real Estate License # 01879928 - Real Estate Law And Sales
Allied Real Estate School
Certificate of Completion (GPA 4.0) - Airline And Travel Agency Operations
Pacific Travel School
High School Diploma -
Portola Junior/Senior High School
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