Kathryn (Katie) Neal
Supervisor
Tyler
Summary
Dynamic supervisor with a proven track record at BJ's Restaurant & Brewhouse, excelling in staff management and customer service. Enhanced team efficiency through effective training and conflict resolution, leading to improved customer satisfaction. Skilled in decision-making and maintaining operational excellence, ensuring a positive dining experience for all guests.
Overview
13
13
years of professional experience
Work History
Supervisor
BJ's Restaurant & Brewhouse
01.2023 - Current
- Oversaw daily operations of the restaurant, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Certifications earned: Green Apron (2019), Brew Genius(2024)
Bartender
BJ's Restaurant & Brewhouse
01.2018 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Server
Houlihan's
06.2015 - 11.2017
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Shift Supervisor, Bartender, Server
Carlos O'Kelly's
11.2012 - 06.2015
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
No Degree - General
Cloud County Community College
Concordia, KS 05.2001 -
No Degree - Psychology
Kansas State University
Manhattan, KS 05.2001 -
High School Diploma -
Pike Valley High School
Scandia, KS 05.2001 -
Skills
- Staff management
- Decision-making
- Customer service
- Employee motivation
- Training and mentoring
- Attention to detail
Timeline
Supervisor
BJ's Restaurant & Brewhouse
01.2023 - Current
Bartender
BJ's Restaurant & Brewhouse
01.2018 - Current
Server
Houlihan's
06.2015 - 11.2017
Shift Supervisor, Bartender, Server
Carlos O'Kelly's
11.2012 - 06.2015
No Degree - General
Cloud County Community College
05.2001 -
No Degree - Psychology
Kansas State University
05.2001 -
High School Diploma -
Pike Valley High School
05.2001 -
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