Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathy Banks

Mount Clemens,Michigan

Summary

Experienced with coordinating travel logistics, offering personalized travel solutions, and ensuring client satisfaction. Utilizes advanced knowledge of travel software and industry trends to enhance service delivery. Track record of effectively managing client relationships and resolving issues promptly.

Overview

11
11
years of professional experience

Work History

Travel Consultant

Magical Enchanted Vacations
06.2023 - Current
  • Built strong relationships with clients through exceptional communication and personalized service.
  • Organized trips for individual, family and business travelers.
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
  • Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
  • Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
  • Collected, handled and documented payments for travel services and associated feels.
  • Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
  • Addressed unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
  • Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.

Senior Project Manager

Macomb Cultural & Economic Partnership
05.2015 - Current
  • Maintained schedules to meet key milestones at every project phase.
  • Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
  • Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
  • Mentored junior project managers and team members to enhance their skills and career growth.
  • Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
  • Communicated project plans and progress to key stakeholders and project contributors.
  • Negotiated contracts with vendors and suppliers, securing favorable terms for the organization''s benefit.
  • Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion.
  • Established effective communication channels with stakeholders to ensure transparency and alignment of expectations.
  • Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.

Group Tour Leader

Macomb Cultural & Economic Partnership
06.2014 - 01.2019
  • Built personal relationships with High School Students to promote positive experiences.
  • Guided groups of up to 10 people on scheduled tours.
  • Researched information on Greater Detroit, Michigan to provide accurate, detailed tours.
  • Entertained High School Students with various props and signs for maximum engagement, fun, and lasting memories.
  • Trained apprentice guides to educate on information to present to tourists and travelers.
  • Provided information on various sites throughout area, relaying little-known stories to provide interest.
  • Ensured timely communication with clients before, during, and after tours to address any questions or concerns they had.
  • Coordinated transportation arrangements within destination countries for seamless transitions between tour stops.
  • Regularly reviewed feedback from clients and incorporated suggestions into future tours for continuous improvement of offerings.
  • Enhanced customer satisfaction by providing personalized travel experiences tailored to individual interests and preferences.
  • Managed budgets effectively, ensuring cost-efficient allocation of resources while maintaining high-quality experiences for clients.
  • Conducted thorough research on new destinations prior to leading tours there, ensuring accurate information delivery to clients.
  • Provided informative commentary on historical sites visited during tours, enriching client understanding of destination history and significance.
  • Maintained safety standards throughout tours by implementing strict protocols and conducting regular risk assessments.
  • Streamlined tour logistics for smoother operations, ensuring timely departures and arrivals at destinations.
  • Contributed to positive company reputation by consistently receiving high ratings on post-tour evaluations from clients.
  • Developed strong relationships with local vendors, negotiating favorable prices and guaranteeing quality services for clients.
  • Collaborated with sales teams to develop attractive tour packages that catered to diverse client interests and needs.
  • Trained new tour leaders in company policies, procedures, and best practices, fostering a cohesive team environment.
  • Implemented contingency plans in case of unforeseen circumstances or emergencies during tours, minimizing disruptions to itinerary plans.
  • Partnered with local communities to provide authentic experiences for clients while supporting sustainable tourism practices.
  • Organized engaging cultural activities for clients during tours, promoting immersion in local customs and traditions.
  • Delivered exceptional customer service, promptly addressing concerns and resolving issues to maintain client satisfaction.
  • Fostered a sense of camaraderie among group members through ice-breaking activities and creating inclusive group dynamics.
  • Utilized effective communication and problem-solving skills to quickly resolve customer issues.
  • Demonstrated superior professionalism while interacting with customers and vendors.
  • Planned and executed efficient tour routes by using maps and other navigational tools.
  • Inspected tour sites for potential hazards and arranged for repairs when needed.
  • Checked tour vehicles for cleanliness, safety and functionality.
  • Worked closely with management staff to create new and lucrative tours.

Education

BBA - Business Administration

Davenport University
Warren Mi
12-2009

Skills

  • Strong communication skills
  • Hotel accommodations
  • Travel research
  • Travel industry expertise
  • Travel arrangements
  • Exceptional customer service
  • Advanced itinerary planning
  • Itineraries
  • Global travel experience
  • Administrative tasks
  • Documentation preparation
  • Travel insurance

Timeline

Travel Consultant

Magical Enchanted Vacations
06.2023 - Current

Senior Project Manager

Macomb Cultural & Economic Partnership
05.2015 - Current

Group Tour Leader

Macomb Cultural & Economic Partnership
06.2014 - 01.2019

BBA - Business Administration

Davenport University

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