Erin Holland
Pampa,Texas
Summary
Hardworking employee dedicated to excelling in her position, learning as much as possible, and improving herself and the environment in any way possible. Seeking to learn new things, challenge herself, and have a positive impact on her workplace, while balancing work and life.
Overview
12
12
years of professional experience
Work History
Travel Agent
Magical Enchanted Vacations
02.2021 - Current
- Arrange/schedule travel accommodations to Disney destinations for families and couples.
- Design personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Increase client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provide exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Follow up with customers to increase customer service with travel plans.
- Maintain detailed records of client transactions, ensuring accurate billing information was always on hand for future reference or dispute resolution purposes.
- Supervise payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Utilize travel planning software to efficiently manage bookings and itineraries.
Stay at Home Mom
-
12.2012 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Work effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Organized activities that enhanced children's physical, emotional and social well-being.
Order Fulfillment Associate
Timber Brooke Boutique
02.2021 - 04.2022
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
- Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
- Enhanced warehouse productivity by effectively collaborating with team members to meet daily quotas.
- Ensured inventory accuracy through consistent cycle counting and properly documenting discrepancies.
- Organized warehouse products in a neat manner which led to more accurate inventory count and streamlined order fulfillment.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- At times, worked in-person sales events and assisted the public in locating their items, getting them checked out, and interacting with excellent customer service.
- Hosted live sales events through our app and website, keeping a virtual audience engaged while selling product in a relatable manner.
Education
No Degree - General Studies
Austin Community College
Austin, TXHigh School Diploma -
Amarillo High School
Amarillo, TX05-2010
Skills
- Relationship management
- Social media
- Reservations management
- Administrative tasks
- Client relations
- Attention to detail
- Dependable and responsible
- Organizational skills
- Inventory management
- Planning schedules
- Balanced work ethic
Timeline
Travel Agent
Magical Enchanted Vacations
02.2021 - Current
Order Fulfillment Associate
Timber Brooke Boutique
02.2021 - 04.2022
Stay at Home Mom
-
12.2012 - Current
No Degree - General Studies
Austin Community College
High School Diploma -
Amarillo High School
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