Emily Vasquez
El Paso,Texas
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Travel Agent
World Travel Holdings
El Paso, Texas
08.2023 - Current
- Provided travel information to customers and answered questions regarding passports, visas, transportation, accommodation, and tour packages.
- Created travel itineraries and made adjustments to meet client specifications.
- Asked open-ended questions to best understand client needs and determine best travel offerings.
- Took payments via credit and debit cards and handled sensitive information with professionalism and discretion.
- Processed payments from clients via cash or credit cards.
- Developed relationships with suppliers including airlines, hotels, cruise lines, tour operators to secure discounted rates for customers.
- Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.
Assistant Manager
Hamachi Sushi
El Paso, Texas
06.2020 - Current
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Communicated regularly with customers to gain insights into their needs.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Resolved conflicts between team members in an effective manner.
Education
BBA - Accounting
The University of Texas At El Paso
El Paso, TX12-2024
Skills
- Client Networking
- Administrative Tasks
- Company Branding
- Client Relationship Building
- Logistics Support
- Credit Card Payments
- Client Consultations
- Regulations and Compliance
- Reservations Management
- High Volume Environments
- Relationship Management
Languages
Spanish
Professional
Timeline
Travel Agent
World Travel Holdings
08.2023 - Current
Assistant Manager
Hamachi Sushi
06.2020 - Current
BBA - Accounting
The University of Texas At El Paso
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