Pamela Battista
New Lenox,United States
Summary
Insightful and dedicated Travel Agent with exceptional customer service, time management and problem-solving abilities. Performance-focused professional with an articulate and collaborative nature. Seeking a new role in a fitness environment with room for growth.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Travel Agent
Travel Life Experience
08.2022 - Current
- I am a Travel Agent who works with multi-generational, LGBTQ groups and individuals to procure a lasting vacation experience
- By working with YOU, I find the best vacation match so you can relax and enjoy making new memories with your loved ones on your best trip yet.
Travel Agent
Global Travel
07.2021 - 09.2022
- Participated in travel seminars and remained up-to-date on market trends.
- Provided customers with brochures and publications containing local customs, points of interest or foreign country regulations.
- Handled travel arrangements for groups, couples, executives, and special needs clients.
- Coordinated ground transportation to and from accommodations for clients.
- Collaborated with colleagues to stay abreast of changes in the industry related to new products or services offered by competitors.
- Booked transportation and hotel reservations using computer or telephone.
- Researched availability of airfare and hotel rooms using reservation systems.
- Developed relationships with suppliers including airlines, hotels, cruise lines, tour operators to secure discounted rates for customers.
- Helped clients purchase flight tickets, arrange car rentals and locate other forms of transportation.
- Leveraged travel booking system to process travel requests, update client information and print final documents.
- Collected payment for transportation and accommodations from customers.
- Provided travel information to customers and answered questions regarding passports, visas, transportation, accommodation, and tour packages.
- Followed up with clients to notify of specials and offer assistance with future travel plans.
- Maintained relationships with travel partners and vendors.
- Organized flights, insurance, and accommodations for travelers according to their preferences.
Member Service Supervisor
Midwest Operating Engineers
04.1999 - 05.2022
- Over saw 15-20 customer service employees
- Handled escalated calls and immediate issues that needed priority handling
- Built customer service procedure manual
- Increased member service productivity and satisfaction by 25%
Education
Hospitality and Management studies -
Lexington College
01.1985
Skills
- New Business Development
- Travel
- Customer Relationship Management (CRM)
- Leisure Travel
- Special Needs Travelers
- Client Networking
- Hotel Accommodations
- Administrative Tasks
- Travel Arrangements
- Company Branding
- Cultural Awareness
- Reservations Management
- Client Relations
- Relationship Management
- Itinerary Planning
- Client Consultations
- Locale Research
- Social Media
- Marketing
Affiliations
- Fitness Instructor
- Pickleball
- Learning new languages
Certification
- CTA
Timeline
Travel Agent
Travel Life Experience
08.2022 - Current
Travel Agent
Global Travel
07.2021 - 09.2022
Member Service Supervisor
Midwest Operating Engineers
04.1999 - 05.2022
Hospitality and Management studies -
Lexington College
- CTA
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