Kathy Boice
Brandenburg,KY
Summary
Dynamic leader with a proven track record at Walmart, enhancing customer satisfaction and loyalty through effective resolution of complaints and team management. Skilled in Operations Management and fostering teamwork, I excel in optimizing retail operations and staff development. Achieved significant reductions in customer complaints by implementing strategic solutions.
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
18
18
years of professional experience
Work History
Assistant Manager
Save A Lot
11.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Warehouse Worker
Tech Styles Design
09.2019 - 09.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Store Associate
Rural King
03.2019 - 09.2019
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Warehouse Worker
Eby-Brown
03.2018 - 03.2019
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
Warehouse Supervisor
UPS
09.2017 - 03.2018
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Used warehouse management software to reconcile daily inventory.
Customer Service Manager
Walmart
10.2008 - 09.2017
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Shift Supervisor
Rite Aid
03.2006 - 03.2009
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Education
GED -
Meade County High School
Brandenburg, KY01.1999
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Staff Management
- Workload Management
- Retail Operations
- Operations Management
- Sales Strategies
- Customer Relationship Management (CRM)
Timeline
Assistant Manager
Save A Lot
11.2022 - Current
Warehouse Worker
Tech Styles Design
09.2019 - 09.2022
Store Associate
Rural King
03.2019 - 09.2019
Warehouse Worker
Eby-Brown
03.2018 - 03.2019
Warehouse Supervisor
UPS
09.2017 - 03.2018
Customer Service Manager
Walmart
10.2008 - 09.2017
Shift Supervisor
Rite Aid
03.2006 - 03.2009
GED -
Meade County High School
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