Kathy Burmaster
Stephenville
Summary
Dedicated sales associate with proven strengths in customer service, teamwork, and problem-solving. Successfully trained new associates and resolved customer inquiries, driving satisfaction and loyalty.
Overview
21
21
years of professional experience
Work History
Sales Associate
Big Lots
Stephenville, TX
10.2022 - 11.2024
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Managed inventory levels through regular stock checks and restocking initiatives.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkout.
- Maintained store presentation standards by organizing merchandise displays and signage.
- Trained new associates on customer service best practices and operational procedures.
- Collaborated with team members to execute promotional events and drive sales initiatives.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty retention.
Security Officer
Allied Universal Security Services
Orange, CA
05.2016 - 07.2022
- Monitored premises to ensure safety and security of personnel and property.
- Responded swiftly to emergency situations, implementing effective resolution protocols.
- Conducted regular patrols, identifying and addressing potential security risks.
- Collaborated with local law enforcement during incidents to enhance response effectiveness.
- Developed incident reports detailing events for management review and future prevention strategies.
- Implemented access control measures, ensuring only authorized individuals entered restricted areas.
- Enhanced security processes through continuous assessment of procedures and technology integration.
Security Officer
Wakenhut Security
Anaheim, CA
02.2009 - 05.2016
- Trained new security staff on procedures and emergency protocols, fostering a knowledgeable team environment.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Retail Sales Associate
Macy's Department Store
Brea, CA
05.2004 - 02.2009
- Provided exceptional customer service, ensuring positive shopping experiences and repeat business.
- Assisted in inventory management, maintaining stock levels and organizing merchandise displays.
- Trained new associates on sales techniques and store policies to enhance team performance.
- Utilized point-of-sale systems effectively for processing transactions and managing cash registers.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction ratings.
Education
No Degree - Child Development
Pacific Christian College
FullertonHigh School Diploma -
Esperanza High School
Anaheim, CA06-1979
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Timeline
Sales Associate
Big Lots
10.2022 - 11.2024
Security Officer
Allied Universal Security Services
05.2016 - 07.2022
Security Officer
Wakenhut Security
02.2009 - 05.2016
Retail Sales Associate
Macy's Department Store
05.2004 - 02.2009
No Degree - Child Development
Pacific Christian College
High School Diploma -
Esperanza High School