Kathy Bustos
Pearsall
Summary
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CNA
Regency Nursing & Rehabilitation Centers
04.2023 - Current
- Provided compassionate patient care, supporting daily living activities and personal hygiene.
- Assisted nursing staff with medical procedures, ensuring compliance with health standards.
- Monitored vital signs, documenting changes to facilitate timely interventions.
- Collaborated with multidisciplinary teams to implement individualized care plans.
- Conducted regular assessments of patient comfort levels, reporting concerns promptly to nursing staff.
- Implemented infection control measures, maintaining a safe environment for patients and staff.
- Trained and mentored new CNAs on best practices and safety protocols.
Pre Auth Lead
BlueCross BlueShield, HCSC
03.2018 - 03.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Provider Services Representative
Teleperformance USA
03.2017 - 11.2020
- Managed provider inquiries, ensuring accurate information delivery and prompt resolution of issues.
- Developed training materials for new representatives, enhancing onboarding process efficiency.
- Streamlined communication between providers and internal teams, improving service response times.
- Evaluated provider feedback to identify trends and implement necessary improvements in services.
- Analyzed service metrics to drive strategic initiatives that enhanced overall provider satisfaction.
- Oversaw the implementation of new software tools, improving workflow efficiency across departments.
- Led cross-functional meetings to align on service standards and address operational challenges.
- Enhanced customer satisfaction by efficiently resolving provider inquiries and concerns.
- Promoted positive relationships between the organization and its network providers through timely responses to inquiries and effective issue resolution.
- Maintained up-to-date knowledge on company products, services, and industry trends to provide accurate information to providers.
- Evaluated provider contracts for accuracy and completeness before submission to final approval process.
Education
High School Diploma -
Ada Borup
Ada, MNSkills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Clinical documentation
- Conflict resolution
- Active listening
- Critical thinking
Accomplishments
- Achieved supervisor role through effectively helping with team tasks.
- Supervised team of 17 staff members.
- Achieved 100% KPI by introducing learning tools for peer to peer resolution.
Certification
- CNA - Certified Nurse Assistant
Languages
Spanish
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
CNA
Regency Nursing & Rehabilitation Centers
04.2023 - Current
Pre Auth Lead
BlueCross BlueShield, HCSC
03.2018 - 03.2023
Provider Services Representative
Teleperformance USA
03.2017 - 11.2020
High School Diploma -
Ada Borup