Kathy Carpenter

Delivering food and groceries to Doordash,Uber Eats and Grub Hub customers.

• Build and maintained strong agency relationships.
• Effectively managed an agency territory to achieve established growth and profit goals.
• Assessed risks and exposured on new and existing business to identify opportunities to maximize assigned territory growth and loss ratio objectives.
• Used general practices, processes, procedures, and established underwriting authority level to analyze the operations and exposures of different types of risks to write, renew, or modify business.
• Applied demonstrated ability to consistently manage high risk / hazard business.
• Applied a degree of knowledge in overall field and recognized expertise in specific areas.
• Proactively mentored team members resulting in increased effectiveness in one or more areas of knowledge or skill for colleagues.
• Applied high degree of knowledge of coverages, forms, symbols, and endorsements per line of business with the ability to articulate to others.
• Primarily focused on writing new business as defined by annual goals depending on the region.
• Applied a high degree of rating knowledge and experience, including composite rating and scheduled rating.

• Assisted underwriters in the daily underwriting and processing of new and renewal business and endorsements.
• Used established practices, processes, and procedures to renew and write new policies based on underwriting authority.
• Reviewed new and renewal business application documents and gathered additional information as needed to accurately underwrite policies.
• Made decisions and recommendations for varied situations, applying judgment to interpret related information, policies, and procedures.
• Executed policies within established authority level or recommended solutions when outside of authority level.
• Communicated with assigned agencies and underwriters

• Kept accurate and current records in designated systems that are accessible to others.
• Updated routine reports and understood information.
• Performed duties that are routine and clerical in nature.
• Manually rated all lines of coverage, including non-automated and infrequent coverages, as needed.
• Sought relevant information and answers to key questions from defined sources.
• Gathered input and made recommendations to solve problems of moderate complexity.
• Applied knowledge to help solve problems of relatively limited scope and complexity.
• Consistently acted according to our customer experience standards, including responding quickly, maintaining a positive attitude, building rapport, demonstrating empathy, managing the customer’s expectations, using the proper communication channel for the situation, and took ownership to ensure the customer’s issue was resolved.
• Frequently contacted other internal departments and team members.
• Performed special projects and other duties as assigned.