Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Kathy Coker

O'Brien,FL

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Moderation Training SME

Roblox
12.2021 - 01.2023
  • Participated in staff meetings to stay up-to-date with important topics.
  • Collaborated with team management to implement continuous improvements and exceed team goals.
  • Held one-on-one meetings with team management members as needed to identify hurdles and offered insight into best remedy.
  • Maintained knowledge on moderation to provide optimal service support.
  • Monitored and tracked staff progress to identify improvement opportunities.
  • Designed and prepared reports, and related documentation.

Moderation Training SME

TCWGlobal
08.2013 - 12.2021
  • Worked with multidisciplinary teams in effectively addressing inquiries and troubleshooting issues.
  • Improved team member's productivity and efficiency through system training and support.
  • Monitored and tracked team member's progress to identify improvement opportunities.
  • Collaborated with management to identify and prioritize new development concepts.
  • Interacted well with users to build connections and nurture relationships.
  • Handled problematic customers and clients to assist team members and maintain excellent customer service.
  • Maintained department productivity and standards through proactive management of teams and policies.
  • Trained new team members on proper protocols and customer service standards.

Education

Associate of Arts - Health Care Management

Keiser University
Tampa, FL

Skills

  • Professional Relationships
  • Constructive Feedback
  • Agent Support
  • Customer Feedback
  • Clerical Support
  • Positive Reinforcement Strategies
  • Web Applications
  • Special Requests
  • Job Assignments
  • Special Assignments
  • Leadership

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

You have brains in your head. You have feet in your shoes. You can steer yourself any direction you choose. You’re on your own. And you know what you know. And YOU are the one who’ll decide where to go…
Dr. Seuss

Timeline

Moderation Training SME

Roblox
12.2021 - 01.2023

Moderation Training SME

TCWGlobal
08.2013 - 12.2021

Associate of Arts - Health Care Management

Keiser University

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Kathy Coker