Kathy Colwell
Lexington,IN
Summary
Accomplished Office Manager with a proven track record at Dr. Black's Eye Associates, adept in office administration and staff management. Excelled in enhancing team productivity and customer service, achieving significant improvements in workflow optimization. Skilled in organizational tasks and fostering professional relationships, consistently delivering above expectations with a keen focus on efficiency and confidentiality.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Office Manager
Dr. Black's Eye Associates
03.2020 - Current
- Currently managing 2 locations Madison, Indiana and Scottsburg, Indiana
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or emails.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Provide excellent customer service in every position within my offices
Team Leader
Dr. Black's Eye Associates
06.2018 - 03.2020
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Ophthalmic Technologist
Dr. Black's Eye Associates
11.2015 - 06.2018
- Provided exceptional patient care through empathetic communication and active listening skills.
- Maintained strong professional relationships with referring physicians, fostering collaborative efforts towards improving patient outcomes.
- Promoted a positive work environment within the clinic through open communication channels among staff members, leading to increased employee satisfaction.
- Received consistent positive feedback from patients due to meticulous attention to detail during examinations and procedures.
Field Manager
DaveCo. Farms
09.2010 - 10.2015
- Streamlined field operations for increased efficiency through regular process evaluations and adjustments.
- Performed quality control inspections on phases of field operations.
- Ensured consistent quality control by implementing and enforcing safety protocols across all field operations.
- Established strong relationships with clients, suppliers, and contractors to facilitate smooth project progressions.
Department Manager
Lowes Home Improvment
05.2004 - 09.2010
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Education
High School Diploma - General Studies
Madison Consolidated High School
Madison, INSkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Data entry
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative support
- Document management
- Relationship building
- Scheduling coordination
- Staff management
- Employee training
- Workflow optimization
Certification
Ophthalmic Scribe Certification, OSC
Timeline
Office Manager
Dr. Black's Eye Associates
03.2020 - Current
Team Leader
Dr. Black's Eye Associates
06.2018 - 03.2020
Ophthalmic Technologist
Dr. Black's Eye Associates
11.2015 - 06.2018
Field Manager
DaveCo. Farms
09.2010 - 10.2015
Department Manager
Lowes Home Improvment
05.2004 - 09.2010
High School Diploma - General Studies
Madison Consolidated High School
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