KATHY FERNANDEZ
12031 Claridge Rd. Wheaton,MD
Summary
Results-driven Bank Branch Manager with more than 15 years of leadership and financial operations experience, seeking the Administrative Specialist II role. Proven expertise in providing guidance and assistance to teams in responding to inquiries, performing deposit reconciliations, and resolving complex transaction discrepancies and complaints, eager to apply transferable financial and risk management skills to support the Department of Permitting Services
Overview
11
11
years of professional experience
Work History
Branch Manager
Wells Fargo Bank, N.A.
Washington, DC, Full-Time 40 hours/week
08.2024 - Current
- Provides strong leadership to build and retain a high-performing team, establishing clear expectations and managing performance through targeted coaching
- Leads a branch team to proactively identify customer financial needs and deliver tailored consumer and business solutions
- Utilizes structured manager routines to build individual capability, confidence, and productivity through observation, feedback, and follow-up, holding staff accountable to operational outcomes
- Partners closely with internal partners to provide customers a comprehensive experience across business banking and lending
- Identifies opportunities for making banking and financial transactions easier for customers through education and demonstration of digital options, aligning with troubleshooting and resolving system or IT-related issues affecting financial processes
- Leverages reporting and employee observations to gain insight into strengths and opportunities, taking decisive action to improve performance
- Demonstrates ownership by balancing growth and operational soundness while proactively managing risk, resolving issues, and modeling compliance behaviors
Assistant Store Manager
TD Bank, N.A.
Silver Spring, MD, Full-Time 40 hours/week
07.2015 - 08.2024
- Coached store associates on operational policies, internal control standards, and service procedures, ensuring total team adherence to organizational guidelines and regulatory protocols
- Monitored daily cash handling, vault access, and teller drawer controls, executing cash and deposit verification
- Resolved complex customer concerns and escalated financial issues, determining the appropriate course of action for prompt resolution
- Managed staff scheduling, coverage allocations, and coordinated daily opening and closing routines to ensure smooth, uninterrupted operational workflows
- Assisted with financial account services and product recommendations, delivering clear, solution-oriented support to clients
Education
Bachelor of Science - Business Administration, Human Resources Management
Towson University
Towson, MDTimeline
Branch Manager
Wells Fargo Bank, N.A.
08.2024 - Current
Assistant Store Manager
TD Bank, N.A.
07.2015 - 08.2024
Bachelor of Science - Business Administration, Human Resources Management
Towson University