Kathy Freeman

• Answered multi-line phone system, routing up to 8 calls daily, forward messages to staff
• Verified salaried and hourly employee timecards for 4 employees to prepare accurate weekly payroll.
• Reported on daily office activities to help leads stay on top of dynamic conditions and make proactive decisions. Training all personnel
• Requesting from each city with installation of new HVAC system building permit, HERS test, business license certificate, and city inspection
• Organized office with filing system, email files, dry boards and customer survey recognitions

• Central control room of each main concert or sports event with EMT, Fire Dept, Law enforcement, Parking Lot companies to oversee entire event with radio communication, cameras and binoculars to ensure safety and crisis intervention response for all guest/personnel
• Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
• Presented information regarding rules and regulations to participants in easily understood terms, maximizing safety by 50%, security and customer enjoyment.
• Kept watchful eye on participants, monitoring compliance with safety protocols and stepping in to correct unsafe behaviors and protect fellow guests. Keeping securities alignment primary

• Acted in 10 plus productions, performing alongside various well-known actors and actresses.
• Studied and rehearsed roles from scripts to interpret and memorize lines and cues.
• Learned scripts to understand characters' relationships and develop role interpretations.
• Attended various auditions with 25% success rate

• Resolved 3 to 6 customers daily; addressed disputes to maintain positive relationships and increase customer base.
• Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
• Implemented rental asset processes and cleanliness standard
• Optimized guest experience by inspecting properties prior to guest personal repair of vehicles, coordinating time of pickup/return

• Supported team members with various needs depending on customer influx and demand. Reducing wait by 35%
• Gathered and consolidated 3 carts daily, freeing up additional cart return spaces.
• Processed large-scale concession resupply orders, bringing new snacks and beverages to serve customer preferences.
• Returned unused food items to designated storage areas, making sure to cover and date perishables.

A foundation of cinematography with an emphasis of acting.

A 3.5 GPA total of 58 points/credits earned as of 06/2016 towards Theater Arts-Acting degree with a Technical Theater certification.

This degree offered focus on Management of business along with behavioral Science studies.