Kathy Frounder
Kissimmee,FL
Summary
Accomplished Supervisor focused on motivating and building positive team dynamics to accomplish goals. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
8
8
years of professional experience
Work History
Multiline Supervisor
Progressive Insurance
03.2022 - Current
- Responsible for leading, mentoring, and managing a team of multiline representatives
- Review and authorize claim settlements, coverage, and liability
- Oversee the processing of claims to ensure timely and accurate resolution
- Review complex or high value claims and provide guidance on resolution
- Address escalated customer inquires and complaints
- Give appropriate coaching and feedback through formal and informal observations
- Completed Intellirisk and provided coaching direction as needed
- Managed team meetings and relayed business priorities
- Created strategies to assist File Owners with effectively managing claims processes
Claims Specialist Intermediate (ARBI) – Qualified Substitute for NFL/CFL ARBI
Progressive Insurance
04.2019 - 03.2022
- Ensure that claims are handled within best practices
- Provide leadership through training and mentorship to ARBI reps and URBI to ARBI pilot program reps
- Review and clear action items and diaries in supervisor’s absence
- Resolve customer escalations which includes insureds and attorneys
- Responsible for reviewing and authorizing claims settlements through consult w/Manager in supervisor’s absence
- Give appropriate coaching and feedback through formal and informal observations
- Completed Intellirisk and provided coaching direction as needed
- Managed team meetings and relayed business priorities
- Created strategies to assist File Owners with effectively managing claims processes
Claims Generalist Intermediate
Progressive Insurance
04.2018 - 04.2019
- Interprets policies and analyzes information gathered to determine course of action
- Ensures that all damage is consistent with the report of the accident
- Resolves total losses to include execution of total loss paperwork
- Negotiates with customers and claimant carriers when claims cannot be settled in full
- Resolved unrepresented injury claims
Claims Generalist Associate
Progressive Insurance
06.2017 - 04.2018
- Interprets policies and analyzes information gathered to determine course of action
- Ensures that all damage is consistent with the report of the accident
- Resolves total losses to include execution of total loss paperwork
- Negotiates with customers and claimant carriers when claims cannot be settled in full
- Recognizes applicable exposures and endorsements
- Refers questionable claims for further investigation
- Manage claims inventory workload which includes paperwork associated to claim, diaries, mail, phones, and issues payments as needed
- Refer appropriate claims to subrogation as needed
- Work independently while understanding the necessity for communicating and coordinating work efforts with others
- Evaluate bodily injury claim and work to resolution – proficient in unrepresented injury claims and attorney represented claims
Education
Bachelor of Arts - Mass Communication
University of South Florida
Tampa, FL08.2006
Skills
- Training and mentoring
- Staff management
- Customer service
- Policy interpretation
- Claim settlements
- Teamwork and collaboration
- Problem-solving
- Liability and Coverage Investigation
- Negotiation
- Multiline Products
- LNAV
- MDP
- Policy Disclosures
- Exposure Recognition
Timeline
Multiline Supervisor
Progressive Insurance
03.2022 - Current
Claims Specialist Intermediate (ARBI) – Qualified Substitute for NFL/CFL ARBI
Progressive Insurance
04.2019 - 03.2022
Claims Generalist Intermediate
Progressive Insurance
04.2018 - 04.2019
Claims Generalist Associate
Progressive Insurance
06.2017 - 04.2018
Bachelor of Arts - Mass Communication
University of South Florida
Similar Profiles
Sarah StevensSarah Stevens
Central Loss Report Rep (claims Associate) at Progressive InsuranceCentral Loss Report Rep (claims Associate) at Progressive Insurance
Brett CaldwellBrett Caldwell
Claims Supervisor at Progressive InsuranceClaims Supervisor at Progressive Insurance
Russell LamovecRussell Lamovec
Claims Generalist Intermediate at Progressive InsuranceClaims Generalist Intermediate at Progressive Insurance