Kathy Guenther
Waterloo,IL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
38
38
years of professional experience
Work History
Practice Manager
Mon-Clair Animal Hospital
10.1993 - 08.2023
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Ordered all office supplies and kept check on inventory levels.
- Provided supervision and management to team of support personnel.
- Addressed and remedied all patient or team member issues.
- Developed close working relationships with front office and back office staff.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
Receptionist
Nashville Animal Clinic
06.1985 - 10.1993
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
Education
High School Diploma -
Pinckneyville High School
Piinckneyville, Illinois05.1975
Skills
- Employee Performance
- Customer Satisfaction
- Referral Management
- Managing Files and Records
- Supply Ordering
- Managing Practice Operations
Timeline
Practice Manager
Mon-Clair Animal Hospital
10.1993 - 08.2023
Receptionist
Nashville Animal Clinic
06.1985 - 10.1993
High School Diploma -
Pinckneyville High School